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- Tasks: Lead the Front Office team and ensure exceptional guest experiences daily.
- Company: Join Novotel London Greenwich, a vibrant 4-star hotel in the heart of London.
- Benefits: Enjoy free hotel stays, discounts at Accor restaurants, and global hotel rates.
- Why this job: Be part of a fun, inclusive team that values your unique talents and ambitions.
- Qualifications: Strong communication skills and ability to thrive under pressure are essential.
- Other info: Flexible hours and opportunities for growth within a global hospitality leader.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.
With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.
By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Job Description
Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Reception Team Leader, you…
- Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
- Assist in effectively running the front office operations with a hands-on approach.
- Help guests and create positive experiences.
- Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
- Maintain strong working relationships and communicate with all departments.
A little more information:
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
Our hotel offers 178 rooms, meeting rooms, bar, restaurant and fitness & sauna.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Reception Team Leader, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at the Novotel London Waterloo you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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Front Office Team Leader employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Familiarize yourself with Novotel's values: Integrity, Ambition, and Quality-Driven service. Show how you embody these values in your interactions during the interview process.
✨Tip Number 2
Highlight your experience in leading teams and managing front office operations. Be prepared to discuss specific examples of how you've successfully supervised staff and improved customer satisfaction.
✨Tip Number 3
Demonstrate your communication skills by preparing to discuss how you effectively relay information to your team and handle guest feedback. This is crucial for the role of Front Office Team Leader.
✨Tip Number 4
Research the Novotel London Greenwich and its offerings. Being knowledgeable about the hotel will help you stand out and show your genuine interest in becoming part of their team.
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Novotel London Greenwich's mission and values. Highlight how your personal values align with their focus on integrity, ambition, and quality-driven service in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in hospitality, particularly in front office operations. Include specific examples of how you've contributed to customer satisfaction and team leadership in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention any experience you have in training staff and improving service delivery, as these are key aspects of the role.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with both guests and team members. This is crucial for the Front Office Team Leader position, where clear communication is essential for success.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in the past, as this aligns with the company's mission.
✨Demonstrate Leadership Skills
As a Front Office Team Leader, you'll need to showcase your ability to lead and support a team. Prepare to discuss your previous experiences in managing teams, resolving conflicts, and ensuring high-quality service.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would ensure that all team members are informed about policies and updates.
✨Emphasize Adaptability
The hospitality environment can be fast-paced and unpredictable. Highlight your ability to remain calm under pressure and adapt to changing situations, as this will demonstrate your readiness for the dynamic nature of the role.
