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- Tasks: Lead the front office team and ensure exceptional guest experiences daily.
- Company: Join Ibis Edinburgh Centre South Bridge, part of the global Accor hospitality family.
- Benefits: Enjoy hotel discounts, free stays, training opportunities, and a supportive work environment.
- Why this job: Be part of a vibrant team that values personal growth and memorable guest interactions.
- Qualifications: Service-focused personality with leadership experience and strong problem-solving skills required.
- Other info: Diversity and inclusion are at our core; we welcome all talents to apply!
Salary: £13.86/hour
Applicants with current right to work in the UK.
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
- Free night stays in our UK hotels (T&C Applies)
- Hotel discounts for your Friends and Family
- Training & Development
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
- Uniform provided
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Front Office Supervisor you...
- Are reliable and engaging with team and guests.
- Demonstrate the essence of creating an exceptional guest journey.
- Are committed to taking care of the guests from the moment they arrive through to their departure.
- Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
- Assist in effectively running the front office operations with a hands-on approach.
- Help guests and create positive experiences.
- Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
- Maintain strong working relationships and communicate with all departments.
What you will be doing:
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Ensure employees are informed daily about priorities to personalize service.
Your experience and skills include:
- Service focused personality is essential.
- Previous experience in a similar leadership role is an asset.
- Prior experience working with Opera cloud.
- Strong interpersonal and problem solving abilities and the ability to lead by example.
Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! If you feel you are the right candidate for the role as our Front Office Supervisor please click ‘apply’ now! We’d love to hear from you!
One more thing… By working at the Ibis Edinburgh Centre South Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Supervisor employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with the Ibis brand and its values. Understanding their commitment to creating memorable moments for guests will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've successfully managed a team, resolved guest issues, or improved service standards, as these are key aspects of the Front Office Supervisor role.
✨Tip Number 3
Showcase your problem-solving skills. Think of scenarios where you've had to think on your feet to resolve guest concerns or improve operations, as this will demonstrate your ability to handle the fast-paced environment of a front office.
✨Tip Number 4
Network with current or former employees of Accor or Ibis. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the application process.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership roles. Emphasise any previous positions where you supervised a team or improved guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest relations and your ability to lead a team. Mention specific examples of how you've created memorable moments for guests in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as problem-solving abilities, interpersonal skills, and experience with Opera cloud. Use keywords from the job listing to make your application stand out.
Show Enthusiasm for the Company: Express your excitement about working at Ibis Edinburgh Centre South Bridge and being part of the Accor network. Mention how you align with their mission to create memorable moments for guests.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Showcase Your Service Focus
As a Front Office Supervisor, your service-oriented personality is crucial. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating exceptional guest journeys.
✨Highlight Leadership Experience
Discuss your previous leadership roles and how you've successfully guided teams. Use specific instances where you supported team members in achieving their potential, as this aligns with the responsibilities of the position.
✨Familiarise Yourself with Opera Cloud
Since prior experience with Opera Cloud is mentioned, make sure you understand its functionalities. If you have used it before, be ready to discuss how you utilised it to enhance guest experiences or streamline operations.
✨Prepare for Problem-Solving Scenarios
Expect questions about handling guest concerns and operational challenges. Prepare scenarios where you effectively resolved issues, showcasing your strong interpersonal skills and ability to lead by example.
