At a Glance
- Tasks: Ensure safety and security across The Savoy, monitoring access and responding to incidents.
- Company: Join the iconic Savoy Hotel, renowned for luxury and outstanding service.
- Benefits: Competitive salary, exclusive hotel discounts, gym access, and wellness facilities.
- Other info: Flexible role with opportunities for growth and multi-skilling.
- Why this job: Be part of a prestigious team, ensuring guest safety in a historic setting.
- Qualifications: 1-3 years in hospitality, strong communication skills, and valid SIA licence required.
The predicted salary is between 35420 - 49688 £ per year.
Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly distinguishes us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
- Top Ten (Big Organisations) – Sunday Best Places to Work 2025
- HR in Hospitality Awards 2025:
- Excellence in Employee Experience
- HR Team of the Year
- HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
- Institute of Hospitality Awards 2025:
- Talent Development Team of the Year
Job Description
Job title: Duty Security Officer
Department: Security
Inspired & supported by: Assistant Director of Security
Salary: £40,323 (including service charge)
Shift Pattern: 4 days on, 4 days off, rotating between two sets of day shifts and two sets of night shifts. Day shifts: 7:00am–7:00pm | Night shifts: 7:00pm–7:00am.
To work closely with managers and leaders across the Hotel and always maintaining good public relations and Safety and Security awareness through training. To control access to Back of House areas, monitor alarms and deal with visitors and enquiries
Your Key Responsibilities:
- To ensure the staff swipe in and out correctly, monitoring that staff have the right degree of access, in the correct time zone and they use the access cards correctly and prevent unauthorised entry into the Hotel and ensuring that visitors are correctly documented and directed to their destination
- To issue and receive keys, create new staff IDS and record appropriate names and times
- To carry out patrols of Back of House & front of house areas to ensure doors are locked or open as required and fire exits clear
- To monitor the CCTV and report any unusual activity to In-house Security for closer investigation and perform bag searches of staff and contractors leaving the building recording searches in the Log Book
- To liaise with supervisors regarding the disabling of fire alarms where steam cleaning is in progress
- To ensure that all accidents and incidents are correctly recorded and reported and injured persons receive either first aid or hospital treatment as required
- To monitor the Fire Alarm panel, Panic Alarm and Showcase alarm panel and Door alarm panel.
- To ensure a correct and efficient hand over at the end of shift and ensure that all records and the Security Log are correctly maintained
- To comply with all Health & Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
Qualifications
What you will need to do in this role:
Essential assets:
- 1-3 years’ experience in the Hospitality Industry.
- Outstanding communication skills, both written & verbal.
- A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
- Proven organizational skills work well on their own. Able to set and meet deadlines with quality results.
- Applicable job related skills as per Accountable Duties.
Proven Experience/Qualifications:
- Valid SIA Door Supervisor Licence - Essential
- Valid First Aid Certificate – Desirable
- Additional Health & Safety, SIA CCTV, Defibrillator or Fire Marshall / Warden training or qualifications a distinct advantage
Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary and additional service charge
- Life insurance and pension
- 31 days of holiday (including public holidays)
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant, gym, interfaith prayer room and wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
- Cycle-to-work scheme
- Season ticket loan for commuting
- Annual optician reimbursements of £100
- Local discounts for F&B and retail
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Duty Security Officer, The Savoy Hotel in London employer: Fairmont Hotels & Resorts
The Savoy Hotel is an exceptional employer, renowned for its commitment to outstanding service and a colleague-centric culture that prioritises employee well-being and development. With competitive salaries, extensive benefits, and opportunities for career advancement within the Fairmont group, working at The Savoy not only offers a chance to be part of a historic institution but also to thrive in a dynamic and supportive environment that values innovation and excellence in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Security Officer, The Savoy Hotel in London
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We think you need these skills to ace Duty Security Officer, The Savoy Hotel in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Fairmont Hotels & Resorts. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Fairmont Hotels & Resorts.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Fairmont Hotels & Resorts.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Fairmont Hotels & Resorts.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Fairmont Hotels & Resorts.
