Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant team to manage conferences and banquets in a bustling London hotel.
- Company: Join Pullman London St Pancras, part of Accor, where your growth is our priority.
- Benefits: Enjoy free meals, gym access, and up to 33 days of annual leave!
- Why this job: Be part of a passionate team that values creativity and customer service in hospitality.
- Qualifications: Must have great communication skills and a passion for customer service.
- Other info: Salary starts at £37,639 with additional monthly service charge benefits.
The predicted salary is between 37639 - 42000 £ per year.
Company Description
Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
We are looking for a FUN, PASSIONATE & EXTROVERTED Conference & Banqueting Manager who wants to join our FANTASTIC TEAM at a VIBRANT central London Hotel! We have 312 bedrooms and 17 meeting rooms, including the Shaw Theatre.
If you:
- Have the passion for customer service and hospitality
- Have great communication and customer relationship skills
- Love working as part of a passionate team
- Enjoy working in a fast-paced environment
We want you to join our gang!
Duties:
- Manage and lead the C&B team and coordinate all meeting rooms, including setting up, presenting menus, taking orders & serving guests.
- Manage and deliver all conferences, banquets, and special events, ensuring alignment with client expectations and hotel standards.
- Co-ordinate with the Kitchen, Bar & Restaurant, and Meeting & Events department to ensure all functions run smoothly and according to guests’ needs and wishes.
- Check function room for maintenance repairs & general cleanliness.
- Ensure the Stewarding has the most updated detailed list in order to set up all meeting rooms accordingly for the day after.
- Confer with guests and M&E department on last minute arrangements.
- Agree with the Food and Beverage Manager on a weekly basis regarding how many casual employees need to be ordered through the agency.
- Brief all staff before each function.
- Attend to guest complaints and requests.
- Ensure that at the end of the shift all function rooms are left in a presentable manner and secured.
Additional Information
Benefits:
- High level of monthly service charge.
- Two complimentary Bonus Breaks – benefit from a free one or two-day break in another Accor property in the UK each year.
- Pension Scheme.
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Free meals on duty.
- Free access to hotel Gym.
- Up to 33 days of annual leave per annum.
Salary: £37,639 per annum (£18.56 per hour) + high share of monthly service charge & service incentives.
The successful candidate must already have eligibility to work in the UK.
#J-18808-Ljbffr
Conference & Banqueting Manager employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Banqueting Manager
✨Tip Number 1
Show your passion for hospitality! When you network or meet with potential employers, share your experiences and stories that highlight your love for customer service. This will help you stand out as a candidate who truly cares about the guest experience.
✨Tip Number 2
Familiarize yourself with the latest trends in event management and banqueting. Being knowledgeable about current industry standards and innovations can give you an edge during interviews and discussions with the hiring team.
✨Tip Number 3
Practice your communication skills! As a Conference & Banqueting Manager, you'll need to coordinate with various departments and guests. Engaging in role-play scenarios or mock interviews can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Demonstrate your ability to work in a fast-paced environment by sharing specific examples from your past roles. Highlight situations where you successfully managed multiple tasks or resolved issues quickly, showcasing your problem-solving skills.
We think you need these skills to ace Conference & Banqueting Manager
Some tips for your application 🫡
Show Your Passion: In your application, make sure to express your passion for customer service and hospitality. Use specific examples from your past experiences that highlight your enthusiasm and commitment to creating memorable guest experiences.
Highlight Teamwork Skills: Since the role emphasizes working as part of a passionate team, include instances where you successfully collaborated with others. Mention any leadership roles or teamwork experiences that demonstrate your ability to manage and motivate a team.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Focus on your experience in managing events, coordinating with different departments, and ensuring high standards of service.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also conveys your personality. Use a friendly and engaging tone to match the vibrant culture of Pullman London St Pancras, and explain why you are excited about this opportunity.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for customer service and hospitality during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests.
✨Demonstrate Team Spirit
Since this role involves leading a team, highlight your experience in working collaboratively. Discuss how you motivate and support your colleagues to achieve common goals, especially in fast-paced environments.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or last-minute changes. Prepare scenarios from your past experiences where you successfully managed such situations, showcasing your problem-solving skills.
✨Know the Venue and Its Offerings
Familiarize yourself with the hotel’s facilities, including the meeting rooms and services offered. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the position.
