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- Tasks: Lead a dynamic team to create unforgettable guest experiences and manage concierge operations.
- Company: Fairmont St. Andrews, a luxurious 5-star hotel in Scotland.
- Benefits: Competitive salary, career development, and the chance to work in a stunning location.
- Why this job: Join a prestigious hotel and make a real impact on guest satisfaction.
- Qualifications: Strong leadership skills and a passion for exceptional service.
- Other info: Opportunity to work in a vibrant environment with excellent growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5‑star luxury hotels and resorts in the home of golf. Our 213‑bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award‑winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill – serving the finest Scottish steak and seafood – we are able to offer our guests a world class experience for dining and leisure activities, right here on property. Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
At Fairmont St Andrews, we don’t just welcome guests – we create unforgettable memories. Our Concierge team plays a vital role in shaping every guest journey, and we’re now seeking a confident and service‑driven Concierge Manager to lead this operation with professionalism and flair.
The Role
You will oversee all concierge and transport operations, ensuring seamless service, exceptional guest experiences and efficient logistics across the resort. As a key member of the Front of House team, you’ll lead, develop and inspire your team while maintaining the highest five‑star standards.
Key Responsibilities
- Lead and manage the Concierge team to deliver outstanding guest service
- Oversee daily concierge operations and logistics
- Handle guest enquiries and resolve issues with professionalism and efficiency
- Manage departmental budgets, costs and revenue opportunities
- Develop transport services, including VIP transfers and special events
- Ensure teams are fully informed on local attractions, dining and transport options
- Deliver performance reviews, training and ongoing development
- Maintain health & safety compliance across all operations
- Lead special projects including fleet planning and helicopter
Concierge Manager employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Manager
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at Fairmont St. Andrews or similar luxury hotels. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest service shine through. Share stories that highlight your experience in managing teams and creating memorable guest experiences. Remember, they want to see how you can lead with flair!
✨Tip Number 3
Research is key! Familiarise yourself with Fairmont St. Andrews’ offerings, from their dining options to local attractions. This knowledge will not only impress during interviews but also help you tailor your approach to fit their five-star standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fairmont team. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Concierge Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences and enthusiasm align with our mission to create unforgettable memories for our guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Concierge Manager role. Highlight relevant experiences that showcase your leadership skills and ability to deliver exceptional guest service, as these are key to our five-star standards.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that make it easy for us to see your qualifications and experiences at a glance. Avoid fluff and focus on what makes you the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely, plus you’ll get to explore more about Fairmont St Andrews and our values while you’re at it!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Company Inside Out
Before your interview, make sure you research Fairmont St Andrews thoroughly. Understand their values, the luxury experience they offer, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Concierge Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or improved service delivery. Highlighting these experiences will show that you can inspire and develop your team effectively.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle guest enquiries. Think about potential challenges you might encounter in a luxury hotel setting and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Passion for Guest Experience
At Fairmont St Andrews, creating unforgettable memories for guests is key. Share your passion for delivering exceptional service and any personal experiences that highlight your commitment to guest satisfaction. This will resonate well with the interviewers and show that you align with their mission.
