At a Glance
- Tasks: Coordinate guest requests and provide top-notch service at The Savoy Hotel.
- Company: Join the iconic Savoy Hotel, known for luxury and exceptional guest experiences.
- Benefits: Enjoy a competitive salary, 31 days holiday, and exclusive discounts at top restaurants and hotels.
- Other info: Flexible roles with opportunities for growth and multi-skilling across departments.
- Why this job: Create unforgettable memories for guests while working in a vibrant, dynamic environment.
- Qualifications: Passion for guest service, teamwork, and knowledge of London’s attractions required.
The predicted salary is between 32338 - 32338 £ per year.
The Concierge Coordinator is appointed to provide information to guest enquiries and to coordinate guest requests for special arrangements or services such as restaurant and ticket bookings, special events and car arrangements. The ultimate goal is to exceed guests' expectations and create a memorable experience during their stay at The Savoy Hotel.
You Will Be Accountable For:
- Building a nurturing relationship with our guests, partners, and colleagues to create lasting memories.
- Efficiently supporting the concierge desk to deliver engaging, refined and intuitive service.
- Providing guests with in-depth knowledge about the property and London.
- Having thorough knowledge of local restaurants, museums and attractions, and current events to give recommendations.
- Assisting all guest enquiries via email and phone calls.
- Interacting with guests and effectively dealing with recoveries, and informing the Duty Manager.
- Using the hotel computer system and phone system effectively and efficiently.
- Providing a complete and detailed handover for the concierge team.
- Being willing and able to cross-train and assist in other departments as required.
Qualifications:
- Passion for guest service and ownership of the guest experience.
- Ability to work in a team and build relationships with others.
- Organised and proactive in managing tasks.
- Attention to detail, speed, and accuracy in performing job functions.
- Thorough understanding of the hotel, surrounding area and London transportation system.
- In-depth knowledge of London’s current dining, entertainment, shopping and art scene.
Additional Information:
Please note that we believe in flexibility and multi-skilling. You may be asked to perform various tasks to meet the needs of guests and colleagues.
What’s in it for you?
- Competitive salary and additional service charge.
- Life insurance and pension.
- 31 days of holiday, including public holidays.
- Exclusive discounts: Savoy, Fairmont, Raffles and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Free stay for two at The Savoy after successful probation.
- Colleague restaurant, gym, interfaith prayer room and wellness room.
- Laundry services.
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox.
- Employee assistance program.
- Virgin Active and The Gym Group membership discounts.
- Cycle-to-work scheme.
- Season ticket loan for commuting.
- Annual optician reimbursements of £100.
- Local discounts for food & beverage and retail.
Concierge Coordinator, The Savoy Hotel employer: Fairmont Hotels & Resorts
The Savoy Hotel is an exceptional employer that prioritises a culture of excellence and guest satisfaction, making it an ideal workplace for those passionate about hospitality. With competitive salaries, extensive benefits including generous holiday allowances, exclusive discounts, and opportunities for personal growth, employees are empowered to thrive in a supportive environment. Located in the heart of London, The Savoy offers a unique chance to engage with the city's vibrant culture while creating memorable experiences for guests.
Contact Details:
Fairmont Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Coordinator, The Savoy Hotel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fairmont Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fairmont Hotels & Resorts
Don't be shy about reaching out to Fairmont Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge Coordinator, The Savoy Hotel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fairmont Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
