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- Tasks: Lead breakfast service, ensuring top-notch quality and guest satisfaction.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a dynamic team and create unforgettable experiences in luxury hospitality.
- Qualifications: Supervisory experience in hospitality and strong communication skills required.
- Other info: Be part of a unique culture with excellent career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote).
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your Purpose Will Be
The Club Lounge Supervisor is responsible for the day‑to‑day management of the Club Lounge, in the absence of the Assistant Manager or Manager. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.
Responsibilities:
- Act as the visible leader during breakfast service in the absence of the Assistant Manager or Manager.
- Oversee the shift and allocate morning duties to team members when leadership is not present.
- Represent the Breakfast team in operational meetings when required.
- Ensure all breakfast opening and closing procedures are completed and all documentation is accurately recorded.
- Maintain the cleanliness and presentation of the breakfast area to Fairmont standards.
- Monitor and replenish breakfast stock levels, placing orders as needed.
- Communicate clearly and professionally with colleagues to support smooth service flow.
- Maintain a strong guest‑focused approach and ensure the team delivers warm, attentive morning service.
- Take and deliver breakfast orders accurately, ensuring speed and consistency.
- Handle guest issues or complaints appropriately and update the Breakfast or Club Lounge Manager on actions taken.
- Identify opportunities to upsell breakfast items and support daily revenue generation.
- Stay aware of daily business levels and upcoming events impacting breakfast service.
- Take responsibility for all payments and financial transactions during the shift.
- Lead pre‑shift morning briefings in the absence of the Assistant Manager or Manager.
Qualifications:
- Proven experience in a Supervisory role, ideally within a luxury or high‑volume environment.
- Qualification in Hospitality Management/Food & Beverage preferred.
- Additional certification(s) in Food & Beverage will be an advantage.
- Experienced in all aspects of restaurant and banquet service.
- Minimum 1 year of relevant experience in a similar capacity with proven records in delivering results.
- Excellent reading, writing and oral proficiency in English language.
Additional Information:
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Club Lounge Supervisor - Breakfast employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Lounge Supervisor - Breakfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out Fairmont Cheshire, The Mere's social media and website. Understanding their values and vibe will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in hospitality and leadership.
✨Tip Number 3
Dress to impress! Since you're applying for a luxury hospitality role, make sure your outfit reflects that. A smart, polished look will show that you take the position seriously and understand the standards expected at Fairmont.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Club Lounge Supervisor - Breakfast
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating unforgettable experiences for guests, especially in a luxury setting like Fairmont Cheshire, The Mere.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Club Lounge Supervisor role. Highlight your supervisory experience and any relevant skills that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We love a well-structured application that’s easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our extraordinary team at Fairmont Cheshire, The Mere!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Venue
Before the interview, take some time to research Fairmont Cheshire, The Mere. Familiarise yourself with its offerings, values, and what makes it stand out in luxury hospitality. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their standards.
✨Showcase Your Leadership Skills
As a Club Lounge Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight how you ensured high service standards and customer satisfaction, as these are key aspects of the role.
✨Emphasise Guest Experience
Since the role focuses on delivering exceptional service, be ready to discuss how you prioritise guest experience. Think of specific instances where you went above and beyond for a guest or resolved a complaint effectively. This will show that you understand the importance of a guest-focused approach.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about the challenges they face during breakfast service or how they measure success in the Club Lounge. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
