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- Tasks: Welcome guests and create memorable experiences at IBIS London City Shoreditch.
- Company: Join the Accor network, a global leader in hospitality.
- Benefits: Earn £13.88/hour, enjoy free hotel stays, discounts, and complimentary meals.
- Why this job: Be the face of hospitality and make a real impact on guests' experiences.
- Qualifications: Customer service skills and a positive attitude are essential.
- Other info: Diverse and inclusive workplace with endless career growth opportunities.
The predicted salary is between 25000 - 35000 £ per year.
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! Ready to discover more? Get in touch with us. We would love to hear from you.
As part of our team you can have:
- Salary - £13.88/hour
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Pension Scheme
- Talent gym access
- Additional holidays with service
- Delicious complimentary meals on duty prepared by our creative chefs
- Career opportunities across a network of international brands
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
If you feel you are the right candidate for the role as our Front Office Team Member, please click ‘apply’ now! We’d love to hear from you!
As our next Receptionist, you…
- Are the ‘face of IBIS London City Shoreditch’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Being present and visible in the lobby and contributes to guests' sense of well being and loyalty, by establishing a warm and personalized relationship.
- You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!
- Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed.
- Look to create sparkles (memorable moments) for our guests.
- Anticipates guests' needs and takes them into consideration.
- Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
- Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests are satisfied.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Qualifications:
- Prior experience working with Opera Cloud or a related system is preferable but not mandatory.
- Fluency in English.
- Customer Service.
- Positive problem solving approach.
- Time-Keeping.
- Organised.
- Multi-tasking.
- Able to work under pressure.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. To ensure you can best welcome and care for our guests you will need to be fluent in English.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data – When you submit an application to IBIS London City Shoreditch, trading as Accor Invest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Front Office Team Member - Full Time in City of London employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member - Full Time in City of London
✨Tip Number 1
Get to know the company! Before your interview, check out IBIS London City Shoreditch's vibe and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Front Office Team Member, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you can create those memorable moments.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview – it shows you care about the role and respect the guests you'll be serving.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at StudySmarter, making your job search smoother.
We think you need these skills to ace Front Office Team Member - Full Time in City of London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can add that personal touch to our guests' experiences.
Tailor Your Application: Make sure to tailor your application to the Front Office Team Member role. Highlight any relevant experience or skills that align with the job description, especially your customer service skills and ability to create memorable moments for guests.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’d love to hear from you directly!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Company
Before your interview, take some time to research IBIS London City Shoreditch and the Accor network. Understand their mission to create memorable moments for guests and think about how you can contribute to that goal. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. Highlighting these moments will demonstrate your problem-solving skills and commitment to guest satisfaction.
✨Practice Your Communication
Fluency in English is essential for this role, so practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on how you can convey warmth and friendliness in your tone, as this aligns perfectly with the welcoming atmosphere IBIS aims to create.
✨Be Ready to Multi-task
The job requires you to juggle various tasks, from greeting guests to assisting the Food and Beverage team. Think of scenarios where you've successfully managed multiple responsibilities at once. During the interview, express your organisational skills and ability to work under pressure, as these traits are crucial for success in this fast-paced environment.