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- Tasks: Deliver exceptional service and create memorable experiences for guests at The Savoy.
- Company: Join the iconic Savoy Hotel, renowned for luxury and outstanding hospitality since 1889.
- Benefits: Enjoy competitive pay, exclusive discounts, gym access, and a supportive work environment.
- Why this job: Be part of a legendary team, develop your skills, and make lasting connections in hospitality.
- Qualifications: 1-2 years in luxury hospitality, a passion for service, and excellent communication skills required.
- Other info: Flexible shifts and opportunities to learn across various roles within the hotel.
Casual Host, All Day Dining, The Savoy Hotel
Join to apply for the Casual Host, All Day Dining, The Savoy Hotel role at Fairmont Hotels & Resorts
Casual Host, All Day Dining, The Savoy Hotel
1 week ago Be among the first 25 applicants
Join to apply for the Casual Host, All Day Dining, The Savoy Hotel role at Fairmont Hotels & Resorts
Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world\’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world\’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job Title: Host
Department: Food & Beverage All-day-dining: Gallery
Inspired and supported by: Restaurant General Manager
Salary: £16,90 per hour including service charge
You Will Be Accountable For
- Delivering a memorable and professional Forbes 5-star service experience in our outlets, across all our F&B outlets
- Advising guests through enthusiastically sharing your knowledge about our F&B
- offering
- Delivering on all standards, policies and procedures to create memorable luxury
- guest experiences
- Maintaining a professional, smart and neatly groomed 5-star appearance
- Your key responsibilities & contribution will be:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details in a welcoming and friendly manner
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offering, promotions, preparation, general hotel knowledge
- and Savoy stories
- Following all health & safety policies when handling food and beverage
- Carrying out administrative duties, including printing menus and managing
- stationary requisitions
Qualifications
What you will need to do this role:
Essential
- 1-2 years serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
- Quick thinking, resourceful and able to solve problems ’in the moment’
- Ability to always remain calm and courteous
- Ability to work well under pressure in a fast paced and changing environment
- Able to work collaboratively as part of a team
- Willing to work in rotating shifts including weekends and public holidays
- Excellent knowledge of spoken and written English
Desirable
- Basic knowledge of a POS System
- Basic knowledge of OpenTable
- Industry related certifications (i.e. WSET)
- Basic knowledge of a PMS system (Opera)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary, pension
- Accrued holidays
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Temporary
Job function
-
Job function
Design, Art/Creative, and Information Technology
-
Industries
Hospitality
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Casual Host, All Day Dining, The Savoy Hotel employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Host, All Day Dining, The Savoy Hotel
✨Tip Number 1
Familiarise yourself with The Savoy's history and its unique offerings. Being able to share interesting stories about the hotel can impress both guests and your potential employers, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your upselling techniques. Since boosting revenue through creative initiatives is part of the job, think of ways you could suggest menu items or specials that enhance the guest experience while also increasing sales.
✨Tip Number 3
Demonstrate your ability to remain calm under pressure. Consider scenarios where you had to handle difficult situations in a fast-paced environment and be ready to discuss how you managed them effectively during the interview.
✨Tip Number 4
Network with current or former employees of The Savoy. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Casual Host, All Day Dining, The Savoy Hotel
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Casual Host at The Savoy. Highlight your relevant experience in hospitality and how it aligns with their expectations for delivering a 5-star service.
Tailor Your CV: Customise your CV to reflect your experience in luxury hospitality. Emphasise any previous roles where you provided exceptional customer service, and include specific examples that demonstrate your ability to handle high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of The Savoy's reputation. Mention your enthusiasm for creating memorable guest experiences and how your skills can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in the hospitality industry. A polished application reflects your professionalism.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Savoy's History
Familiarise yourself with the rich history of The Savoy Hotel. Understanding its legacy and significance in the hospitality industry will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Passion for Hospitality
Be prepared to discuss your passion for 5-star service and what it means to you. Share specific examples from your previous experience that highlight your commitment to delivering exceptional guest experiences.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you had to think on your feet or resolve issues quickly. The interviewers will appreciate your ability to remain calm under pressure, so share these experiences confidently.
✨Engage with Enthusiasm
As a host, your energy and enthusiasm are key. Practice how you would warmly welcome guests and share menu recommendations. This will not only showcase your communication skills but also your ability to create a memorable experience.