At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences.
- Company: Join Fairmont St. Andrews, a luxury 5-star hotel in Scotland.
- Benefits: Competitive salary, pension scheme, staff discounts, and career growth opportunities.
- Other info: Enjoy regular team events and comprehensive training to support your career.
- Why this job: Be part of a dynamic team in a stunning location with a focus on hospitality.
- Qualifications: Previous leadership experience in a hotel front office and a passion for guest service.
The predicted salary is between 31500 - 38500 £ per year.
Company Description
Fairmont St.
Andrews encapsulates luxury and this experience begins and ends with our colleagues.
Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Company Description
Fairmont St.
Andrews encapsulates luxury and this experience begins and ends with our colleagues.
Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213‑bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award‑winning spa and leisure facility.
With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
Fairmont St Andrews are looking for an Assistant Reception Manager to help shape unforgettable guest experiences while supporting and inspiring our Front Office team every day.
What You’ll Be Doing
As Assistant Reception Manager, you’ll be the driving force behind the daily operation of our Front Desk and guest services.
You’ll lead from the front, ensuring every guest interaction is seamless, personalised, and memorable.
- You Will
- Lead, motivate and develop a team of Front Office Supervisors and Front Desk Agents
- Take ownership of the smooth, efficient running of Front Office operations
- Be visible in the lobby during peak times, supporting your team and engaging with guests
- Handle guest feedback and resolve challenges with confidence and professionalism
- Drive service excellence, ensuring brand standards and guest satisfaction targets are exceeded
- Support recruitment, onboarding, training and ongoing development of your team
- Monitor performance, costs and productivity to meet business goals
- Build strong relationships across departments to deliver a seamless guest journey
- Bring energy, ideas and personality to create a fun and positive working environment
Qualifications
- Previous experience in a Front Office leadership role within a hotel environment
- A confident, hands‑on leader who leads by example
- A passion for delivering outstanding guest experiences
- Strong organisational and problem‑solving skills
- The ability to thrive in a fast‑paced, ever‑changing environment
- A people‑focused approach with a natural ability to motivate and inspire
Our reputation is built on our people.
We offer a professional, supportive environment where high standards, collaboration and genuine hospitality are at the heart of everything we do.
As part of Fairmont and Accor, one of the world’s leading hospitality groups, we provide access to global career opportunities and long‑term development.
- Additional Information
- Competitive salary package
- Company pension scheme for your future security
- Staff shuttle service to and from St Andrews
- Complimentary staff canteen with fresh daily meals
- 50% discount in our Food & Beverage outlets
- Exclusive employee rates for spa treatments and complimentary green fees
- Free access to our gym and pool facilities
- Career growth opportunities and clear progression pathways
- Comprehensive on‑the‑job training to support your development
- Regular team social events to connect, unwind, and celebrate together
- #J-18808-Ljbffr
Assistant Reception Manager employer: Fairmont Hotels & Resorts
Fairmont Hotels & Resorts offers an exceptional work environment for Spa Housekeeping Attendants in Knutsford, where luxury meets a supportive team culture. Employees benefit from competitive salaries, comprehensive training programmes, and opportunities for personal growth, all while contributing to a world-class wellness experience that prioritises guest satisfaction and teamwork.
Contact Details:
Fairmont Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fairmont Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fairmont Hotels & Resorts
Don't be shy about reaching out to Fairmont Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fairmont Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
