At a Glance
- Tasks: Deliver exceptional 5-star service and create memorable dining experiences for guests.
- Company: The Savoy, an iconic luxury hotel blending history with innovation.
- Benefits: Competitive salary, exclusive discounts, and career development opportunities.
- Other info: Flexible shifts and opportunities to learn across various dining experiences.
- Why this job: Join a prestigious team and make guests feel valued in a vibrant environment.
- Qualifications: 1-2 years of experience in luxury hospitality and a passion for exceptional service.
The predicted salary is between 18 - 18 £ per hour.
The Savoy is one of the world's most iconic hotels, known for outstanding service excellence. We blend our rich history with innovation and pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Your Purpose Will Be: You are an ambassador for exceptional service which is the hallmark of The Savoy’s food and beverage experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You Will Be Accountable For:
- Delivering a memorable and professional 5-star service experience
- Advising guests through enthusiastically sharing your knowledge about our F&B offering
- Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your Key Responsibilities & Contribution Will Be:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Engaging with guests to offer exceptional experiences across all aspects of dining, including breakfast, afternoon tea and evening dining
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
Qualifications:
Essential:
- 1-2 years of serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
- Quick thinking, resourceful and able to solve problems at the moment
- Ability to remain calm and courteous at all times
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
- Flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs
- Good knowledge of spoken and written English
Desirable:
- Basic knowledge of a POS System
- Basic knowledge of Open table
- Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, accrued holiday
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Colleague restaurant, interfaith prayer room, Savoy gym and wellness room
- Laundry services for all colleagues, local discounts for F&B and retail
All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel employer: Fairmont Hotels & Resorts
The Savoy Hotel is an exceptional employer, renowned for its commitment to outstanding service excellence and a colleague-centric culture that prioritises employee well-being and growth. With competitive salaries, exclusive discounts, and extensive career development opportunities within the Fairmont group, employees are empowered to thrive in a dynamic and luxurious environment. Working at The Savoy not only offers the chance to be part of a historic institution but also to create memorable experiences for guests in one of the world's most iconic hotels.
Contact Details:
Fairmont Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel
✨Tip Number 1
Get to know The Savoy! Familiarise yourself with its history and unique offerings. When you walk into that interview, your passion for the hotel will shine through, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your service skills! Role-play with friends or family to simulate guest interactions. This will help you feel more confident when discussing how you can deliver that exceptional 5-star service they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at The Savoy, giving you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from The Savoy team.
We think you need these skills to ace All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for 5-star service shine through! Share experiences that highlight your enthusiasm for creating memorable moments for guests. We want to see how you connect with people and make them feel special.
Tailor Your Application:Make sure to customise your application for The Savoy. Mention specific aspects of our hotel that resonate with you, like our rich history or commitment to excellence. This shows us that you've done your homework and are genuinely interested in being part of our team.
Highlight Relevant Experience:Don’t forget to showcase your previous serving or hosting experience, especially in luxury settings. We’re looking for those who can deliver exceptional service, so share examples of how you've gone above and beyond for guests in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and eager to join our amazing team at The Savoy!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Stuff
Familiarise yourself with The Savoy's history and its food and beverage offerings. Being able to share interesting stories or facts about the hotel will show your enthusiasm and knowledge, making you stand out as a candidate who truly cares about the guest experience.
✨Showcase Your Service Skills
Prepare to demonstrate your understanding of 5-star service. Think of specific examples from your past experiences where you went above and beyond for guests. This will help illustrate your ability to create memorable moments, which is key for this role.
✨Practice Your Upselling Techniques
Since upselling is part of the job, come up with a few creative suggestions for menu items or drinks that could enhance a dining experience. Practising these will not only prepare you for potential questions but also show your proactive approach to boosting revenue.
✨Stay Calm Under Pressure
The hospitality environment can be fast-paced and challenging. Think of scenarios where you successfully managed stress or resolved issues on the spot. Sharing these experiences will demonstrate your quick thinking and resourcefulness, which are essential traits for a server at The Savoy.
