Accounts Receivable

Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.

Your purpose will be to support the hotel’s financial performance by ensuring accurate billing, timely collection of receivables, and exceptional service to internal and external stakeholders. This role upholds Fairmont and Accor financial standards while maintaining strong relationships with guests, clients, and business partners.

Job Description

• Prepare accurate invoices for groups, events, corporate accounts, and long‑stay guests in line with Fairmont and Accor standards.
• Verify supporting documentation such as contracts, banquet event orders, and rate agreements before billing.
• Ensure timely distribution of invoices to clients and internal departments.
• Monitor outstanding balances and follow up promptly to ensure timely payment.
• Maintain the AR ageing report and escalate overdue accounts as required.
• Liaise with clients to resolve billing queries professionally and efficiently.
• Reconcile guest and city ledger accounts daily, ensuring accuracy and completeness.
• Prepare month‑end AR reports for the Finance Manager and Financial Controller.
• Support audit requirements by maintaining organised, compliant financial records.
• Ensure adherence to Accor credit policies, including credit checks and approval processes.
• Maintain accurate client profiles in the PMS and financial systems.
• Protect guest data in line with GDPR and Accor privacy standards.
• Work closely with Sales, Events, and Front Office to ensure accurate billing information.
• Support colleagues by providing financial clarity on group blocks, deposits, and billing instructions.
• Attend departmental meetings to review AR performance and upcoming business.

Qualifications

• Diploma in Accounting / Finance, or equivalent experience.
• Minimum 2 years of experience in a similar capacity.
• Good reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, PowerPoint and relevant accounting systems.
• Relevant experience in a similar capacity within a hotel or facilities management environment.
• Highly organized and self-motivated, with the ability to manage multiple priorities and maintain strong attention to detail.
• Maintains a professional appearance and demeanor consistent with brand standards.

What is in it for you?

• Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
• Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
• 20% off food and beverage in on-site restaurants.
• Colleague restaurant.
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities.
• Competitive salary and benefits including pension.
• 28 days of holiday including public holidays.
• 1-5 days service award based on length of service.
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
• And last but not least you will get to work with a team of EXTRAORDINARY people.