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- Tasks: Lead the Concierge team, ensuring exceptional guest experiences and service standards.
- Company: The Savoy is an iconic hotel known for luxury and outstanding service since 1889.
- Benefits: Enjoy competitive salary, generous holiday, wellness perks, and exclusive discounts at top restaurants.
- Why this job: Join a prestigious team, develop your skills, and make memorable experiences for guests.
- Qualifications: 3-5 years in luxury hospitality, excellent communication, and strong organisational skills required.
- Other info: Free stay at The Savoy after probation and access to gym facilities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Senior Concierge, The Savoy Hotel role at Fairmont Hotels & Resorts
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Join to apply for the Senior Concierge, The Savoy Hotel role at Fairmont Hotels & Resorts
Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world\’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world\’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job Title: Senior Concierge
Department: Concierge
Inspired and supported by: Head Concierge
Your purpose will be: To lead and develop the Concierge team. To proactively and reactively provide all guests with information and advice on internal and external facilities and activities. To develop and maintain excelled service standards with a guest centric focus and fostering strong relationships with hotel-wide departments.
You Will Be Accountable For
- Responsible for the Concierge operation on a day-to-day basis ensuring all operating standards are in place and colleagues are well briefed.
- Develop and maintain a network with other Concierges in the other 5 star luxury properties and key destinations relative to guests’ needs.
- Responsible for training and development of all colleagues within the Concierge team, working closely with the departmental trainer.
- Work closely with the Assistant Head Concierge to ensure a seamless experience for all guests from pre-arrival through to post stay.
- Provide follow up for any guest issues and ensure issues are addressed to avoid any future recurrences.
- To maintain and develop excellent and consistent service standards always with a guest centric focus.
- Perform an active role in the hotel operations as a key member of the leadership team, working effectively to achieve business targets.
- Build and maintain transparent relationships with external partners which ensure the best possible service for our guests.
- Responsible for Concierge scheduling.
- To check in detail each day’s arrivals list for VIPs, celebrities and regular guests, ensuring they have their requested accommodation and special services checked and receive complimentary items as ordered and on time.
- To assist in maintaining an updated Standards Training Manual and associated resource materials.
- To perform other duties as required by Management, relating to the operation of the hotel.
- Assists in resolving customer complaints and guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assures that all financial and credit procedures are followed. Follows up on credit problems with Front management and/or Credit Manager.
- To ensure all information regarding guest itineraries and any other relevant information is communicated clearly to enhance the guest experience
- To identify and act upon opportunities whereby the Concierge team can proactively enhance the guest experience by providing additional and anticipatory services
- Establish, collate and keep updated a structured database of information for all possible guest enquiries.
- Overseeing all invoicing and payments relating to the department
- Facilitating interdepartmental relationships to exceed guest experience
- Constant research of local and central places of interest; coaching and networking the team.
- Planning all staff holidays within the department to ensure effective planning of staff holidays and lieu time.
- Train the Trainer: focusing on standards and procedures, coaching, mentoring and performing quality control
- To maximise revenue through initiating up selling skills of the team and ensure product knowledge of the facilities, services and amenities of the hotel, as well as creating new business cases to maximise revenue
- Marketing of the Concierge Services
Qualifications
What you will need to do in this role?
- 3-5 years Concierge experience in a 5-star luxury hotel.
- Outstanding communication skills, both written & verbal.
- A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
- Enthusiastic and positive personality with the ability to build trusting relationships with others.
- Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
- Applicable job related skills as per Accountable Duties.
- Knowledge on Opera and Alice software’s.
- Great knowledge about the city of London especially The West End.
Additional Information
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Hospitality
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Senior Concierge, The Savoy Hotel employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Concierge, The Savoy Hotel
✨Tip Number 1
Familiarise yourself with The Savoy's history and its unique offerings. Understanding the hotel's legacy and what sets it apart will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of The Savoy or other luxury hotels. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Stay updated on local events and attractions in London, especially in The West End. Being knowledgeable about what's happening in the city will allow you to provide exceptional service and recommendations to guests.
✨Tip Number 4
Practice your communication skills, focusing on being a confident and dynamic speaker. Role-playing common guest scenarios with a friend can help you articulate your thoughts clearly and effectively during the interview.
We think you need these skills to ace Senior Concierge, The Savoy Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the hospitality industry, particularly in concierge roles. Emphasise your communication skills and any specific software knowledge, like Opera and Alice, as these are crucial for the position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional guest experiences. Mention your previous successes in similar roles and how you can contribute to maintaining The Savoy's high service standards.
Showcase Your Knowledge of London: Demonstrate your familiarity with London, especially The West End, in your application. Mention specific attractions or events that you can recommend to guests, showcasing your ability to enhance their experience.
Highlight Leadership Skills: Since this role involves leading a team, be sure to highlight any previous leadership or training experience. Discuss how you've successfully developed team members and maintained high service standards in past positions.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Hotel History
Familiarise yourself with The Savoy's rich history and its significance in the hospitality industry. Being able to discuss its legacy and notable guests will show your passion for the role and the hotel.
✨Demonstrate Guest-Centric Focus
Prepare examples of how you've provided exceptional service in previous roles. Highlight your ability to anticipate guest needs and resolve issues promptly, as this is crucial for a Senior Concierge.
✨Showcase Communication Skills
As a Senior Concierge, you'll need outstanding communication skills. Practice articulating your thoughts clearly and confidently, and be ready to engage in discussions about how you build relationships with guests and colleagues.
✨Research Local Attractions
Have a solid understanding of London's attractions, especially in The West End. Be prepared to suggest activities or experiences that would enhance a guest's stay, demonstrating your knowledge and enthusiasm for the city.
