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- Tasks: Create stunning guest rooms and public areas while exceeding expectations.
- Company: Join The Savoy, an iconic hotel known for luxury and exceptional service.
- Benefits: Enjoy competitive pay, exclusive discounts, gym access, and a supportive work environment.
- Why this job: Be part of a historic hotel, develop your skills, and create memorable experiences for guests.
- Qualifications: No experience required, just a positive attitude and willingness to learn.
- Other info: Flexible hours with opportunities for growth in the hospitality industry.
Room Attendant (0-hour Casual Contract), The Savoy
Join to apply for the Room Attendant (0-hour Casual Contract), The Savoy role at Fairmont Hotels & Resorts
Room Attendant (0-hour Casual Contract), The Savoy
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Join to apply for the Room Attendant (0-hour Casual Contract), The Savoy role at Fairmont Hotels & Resorts
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Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world\’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world\’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job title: Room Attendant
Department: Housekeeping
Inspired & supported by: Executive Housekeeper
Salary: £16,20 (including service charge)
Morning shifts: 08:30 – 17:00
Evening shifts: 14:30 – 23:00
Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations at all times. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi-skilled Guest Servicing Agent.
You Will Be Accountable For
- Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation
- Handling guest requests, belongings and personal items with the utmost care, security and discretion.
- Taking pride in showcasing our public areas ensuring the highest standards of cleanliness
- Engaging in meaningful conversations that will inspire our creation of memorable moments for guests
- The careful processing of guest garments and staff uniforms/garments
- Always putting our guests first
Your Key Responsibilities & Contribution Will Be
To prepare guest rooms and public areas
- To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards
- To replace mini-bar glasses, mugs and cutlery in the rooms
- To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
- To inspect and give back occupied rooms/stay-over and departure rooms in accordance with our service standards
- To complete audits of the rooms on occupied rooms and departure rooms
- To ensure service areas are kept tidy and clear in coordination with the HOH porters.
- To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)
To assist in our guest cloakrooms
- Provide directions and assist with all guest enquiries
- Handle guests’ property securely, accurately and efficiently
- Liaise with security over any concerns or issues with guest items
- Ensure all required items are kept clean and replenished
- Cleaning of guest toilets and nearby public areas
To assist in the laundry and with valet services
- Collecting, processing and delivering laundry, dry cleaning and pressing for guests
- Assist with packing/unpacking/room moves for guests
- Polishing guest shoes
- Accurately recording and charging all items
- Sewing and garment repairs
- Operating laundry equipment correctly
- Assisting in controlling linen stocks and linen inventories
- Accurately processing and distributing staff uniforms, communicating damage and missing items
- Ensuring all communications with guests are in line with our service standards.
- Having a thorough knowledge of hotel services and facilities to share with our guests
- Ensuring safe and secure use of master room keys
- Other duties as specified by Housekeeping leadership
Qualifications
What you will need to do in this role:
Essential
- Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
- The ability to prioritise and organise yourself
- Able to work under pressure and at high speed.
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- ‘Can do attitude and able to adapt to changes
- Problem-solving abilities
- Attention to detail
- Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision
- The desire to develop your skills to include public areas, laundry and cloakroom
Desirable
- 1-year of minimum experience in the hospitality industry is preferred. And 6 months minimum in housekeeping.
- Flexibility. Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.
- Outstanding communication skills
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary, pension
- Accrued holidays
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Hospitality
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Room Attendant (0-hour Casual Contract), The Savoy employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant (0-hour Casual Contract), The Savoy
✨Tip Number 1
Familiarise yourself with The Savoy's history and values. Understanding the hotel's legacy and commitment to excellence will help you connect with the interviewers and demonstrate your genuine interest in being part of their team.
✨Tip Number 2
Showcase your customer service skills during any interactions. As a Room Attendant, you'll be engaging with guests regularly, so highlighting your ability to create memorable experiences can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. The role requires working various shifts and handling different tasks, so demonstrating your willingness to embrace change will resonate well with the hiring team.
✨Tip Number 4
Research common housekeeping practices and standards in luxury hotels. Being knowledgeable about industry expectations will show that you're serious about the role and ready to meet The Savoy's high standards.
We think you need these skills to ace Room Attendant (0-hour Casual Contract), The Savoy
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Room Attendant at The Savoy. Highlight your ability to maintain high cleanliness standards and your attention to detail in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in housekeeping or hospitality. Emphasise any previous roles where you demonstrated a strong work ethic, attention to detail, and excellent customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for working at The Savoy. Mention specific aspects of the hotel that attract you, such as its rich history and commitment to excellence, and explain how your skills align with their values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for working in the hospitality industry. Share any previous experiences that highlight your commitment to providing excellent service, as The Savoy values individuals who take pride in their work.
✨Demonstrate Attention to Detail
As a Room Attendant, attention to detail is crucial. Be prepared to discuss how you ensure cleanliness and presentation in your previous roles. Mention specific examples of how you’ve gone above and beyond to meet high standards.
✨Emphasise Your Flexibility
The role requires flexibility in working hours and tasks. Highlight your ability to adapt to changing situations and your willingness to take on various responsibilities. This will show that you are a team player ready to meet the needs of guests and colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest requests. Prepare scenarios where you successfully resolved issues or provided exceptional service, demonstrating your capability to create memorable moments for guests.
