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- Tasks: Manage linen delivery, maintain cleanliness, and support the housekeeping team.
- Company: The Hoxton is a vibrant hotel brand focused on creating welcoming spaces in local neighbourhoods.
- Benefits: Enjoy competitive pay, 29 days holiday, free meals, and discounts across the Ennismore family.
- Why this job: Join a passionate team, enjoy a fun work culture, and make a positive impact on guests.
- Qualifications: Looking for individuals with a passion for hospitality and a keen eye for detail.
- Other info: Opportunities for training, volunteering, and regular team events to celebrate achievements.
Company Description
The Hoxton, Edinburgh
We can’t wait to open our first UK hotel outside of London…and where better than the characterful capital of Scotland, Edinburgh. We are now looking for a Linen Porter to join our team and play a crucial part in successfully launching our brand in this new neighbourhood. Reporting to the Head Housekeeper, you’ll be responsible for providing an efficient linen service within the hotel.
The Hox in Edinburgh will boast 214 bedrooms influenced by the Georgian heritage of the building and city (including the introduction of a new room category for the Hox), a main restaurant and big lobby & bar, a large event space and The Apartment – our unique meetings and events concept.
More about us…
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and immerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job Description
What\’s in it for you…
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary per hour.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do…
- Oversee the delivery and collection of linen, terry, and guest dry cleaning on a daily basis, managing and reporting all discrepancies in delivery quantities and quality.
- Responsible for the cleaning and maintenance of exterior areas of the hotel including but not limited to guest entrances and loading areas.
- Responsible for reporting any maintenance defects in our external areas, public areas and back of house through Knowcross.
- Responsible for the stocking of linen and housekeeping supplies on guest floors and in stores and ensuring that these storage areas are clean and well maintained.
- Ensure that all health & safety standards are adhered to and any breaches in standards or potential new hazards are reported to the Head Housekeeper.
- Ensure all cleaning materials and equipment are well maintained, handled correctly and to be fully aware of COSHH regulations.
- Maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
- Ensure the highest levels of cleanliness throughout the hotel and support the housekeeping team.
- Manage the additional items inventory for rooms and ensure items are easily located and always available.
- Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
- Assist in cleaning of any other areas of the hotel, as required.
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- An eagle-eye for detail, you can spot a slip in standards from a mile away.
- Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
- You have the ability to build relationships with colleagues and guests.
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Linen Porter employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linen Porter
✨Tip Number 1
Familiarise yourself with The Hoxton's brand values and culture. Understanding their approach to hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your passion for hospitality by sharing relevant experiences in previous roles. Whether it's a specific instance where you went above and beyond for a guest or how you contributed to a positive team environment, these stories can make a lasting impression.
✨Tip Number 3
Prepare to discuss how you handle challenges and maintain a positive attitude under pressure. The Hoxton values individuals who can keep a friendly demeanour while solving problems, so think of examples that highlight this skill.
✨Tip Number 4
Network with current or former employees of The Hoxton if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interviews.
We think you need these skills to ace Linen Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or similar roles. Emphasise any previous work with linen services, housekeeping, or customer care to show you understand the responsibilities of a Linen Porter.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of The Hoxton's values. Mention specific reasons why you want to join their team and how you can contribute to creating memorable experiences for guests.
Showcase Your Attention to Detail: In your application, provide examples of how you've demonstrated attention to detail in past roles. This could include maintaining cleanliness standards, managing inventory, or ensuring quality in service delivery.
Highlight Teamwork Skills: Since the role involves working closely with the housekeeping team, emphasise your ability to collaborate and support colleagues. Share experiences where you contributed to a positive team environment or helped solve challenges together.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your love for creating memorable guest experiences, whether it's through a meal, event, or simply providing excellent service.
✨Demonstrate Attention to Detail
As a Linen Porter, attention to detail is crucial. Be prepared to discuss how you ensure high standards in cleanliness and organisation. You might want to share specific examples of how you've maintained quality in past roles.
✨Emphasise Teamwork and Positivity
The Hoxton values a supportive team environment. Highlight your ability to work well with others and maintain a positive attitude, even when faced with challenges. Share stories that showcase your collaborative spirit and problem-solving skills.
✨Familiarise Yourself with Health & Safety Standards
Understanding health and safety regulations is key for this role. Brush up on COSHH regulations and be ready to discuss how you would handle potential hazards or breaches in standards. This shows your commitment to maintaining a safe environment for both guests and staff.
