Front Office Team Member

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.
• Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy, and transferring all calls to relevant departments, responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified hotel procedure.
• Maintain an accurate internal phone list for transfer of calls. Connect international and operator-assisted calls for guests, recording accurate charges.
• Assist, as required, to screen calls for reservations. Ensure accurate, up-to-date information is given.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Attend to other duties as requested by management and supervisors.

Qualifications

• Some experience in retail, hospitality, or a customer-facing role.
• Excellent communication skills.
• Strong organizational skills.
• A positive, can-do attitude.

Additional Information

• Competitive salary.
• Free night stays in our UK hotels and up to 30% discount in any Accor restaurant (T&C applies).
• Discounted hotel rates worldwide in Accor Hotels.
• Continuously learn and develop yourself with our Accor Academy.
• Support your wellbeing in your professional and personal lives.
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
• Participate actively in initiatives to build a more inclusive and sustainable world.
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.
• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.

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