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For Companies At a Glance
- Tasks: Lead front office operations, ensuring exceptional guest experiences and managing a dynamic team.
- Company: Join Novotel Nottingham, a modern hotel with top-notch amenities between Nottingham and Derby.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant work environment.
- Why this job: Be the face of our hotel, making a real impact on guest satisfaction and team success.
- Qualifications: 12 months in a supervisory role, strong leadership, and customer service skills required.
- Other info: Ideal for those passionate about hospitality and eager to grow in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
Just off junction 25 of the M1, the Novotel Nottingham is located between Nottingham and Derby. It has rooms with king-sized beds, and a restaurant. The Novotel Nottingham Derby has large rooms with en-suite bathrooms. They all include free WiFi, satellite TVs and tea/coffee making facilities.
Job Description
We are seeking an exceptional Front Office Manager to join our team in Long Eaton, United Kingdom. As the face of our establishment, you will lead our front office operations with professionalism, enthusiasm, and a commitment to delivering outstanding guest experiences.
- Oversee and manage all front office operations, including reception, concierge, and guest services
- Lead, train, and motivate a team of front office staff to ensure exceptional customer service
- Implement and maintain high standards of service quality and guest satisfaction
- Manage guest check-ins, check-outs, and inquiries efficiently and professionally
- Collaborate with other departments to ensure seamless guest experiences
- Handle guest complaints and resolve issues promptly and effectively
- Monitor and analyze front office performance metrics and implement improvements
- Ensure compliance with all company policies, procedures, and safety regulations
- Manage front office budgets and contribute to revenue optimization strategies
- Stay updated on industry trends and implement innovative practices to enhance guest experiences
Qualifications
- Minimum of 12 months experience in a front office supervisory role, preferably in a luxury hotel setting
- Proven leadership skills with the ability to inspire and motivate a team
- Excellent customer service skills with a passion for delivering exceptional guest experiences
- Strong organizational and time management abilities
- Proficiency in Property Management Systems (PMS) such as Opera
- Valid First Aid Certificate
- Clean driving record and a valid driver\’s license
- Bachelor\’s degree in Hospitality Management or related field (preferred)
- Knowledge of revenue management principles
- Exceptional verbal and written communication skills
- Ability to build and maintain positive relationships with guests and team members
- Professional appearance and demeanor at all times
- Multilingual skills (preferred)
- Flexibility to work varying shifts, including weekends and holidays
- Detail-oriented with a focus on accuracy and efficiency
Additional Information
The Person:
Successful candidates for the position of Front of House Manager will be able to demonstrate clear progression in their career to date and have gained hotel revenue management experience in a competitive market place. You must have the ability to work in close liaison with other senior managers. You must be computer literate, have strong sales awareness and the ability to make sound business decisions in a fast moving environment.
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Front Office Manager employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the Novotel brand and its values. Understanding their commitment to guest satisfaction and service quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Novotel Nottingham or similar establishments. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your leadership skills and ability to handle guest complaints effectively. Real-life scenarios can showcase your problem-solving abilities.
✨Tip Number 4
Stay updated on the latest trends in hospitality and front office management. Being knowledgeable about industry innovations can help you stand out as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office management, particularly in a hotel setting. Emphasise your leadership skills and any specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to exceptional customer service. Mention specific examples of how you've successfully managed teams or improved guest satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Property Management Systems (PMS) and any other relevant software. Also, mention your organisational skills and ability to handle guest complaints effectively.
Showcase Your Leadership Experience: Detail your experience in leading and training teams. Provide examples of how you have motivated staff to achieve high standards of service and how you have contributed to revenue optimisation strategies in past roles.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and trained staff in the past. Highlight any specific achievements that demonstrate your ability to inspire others.
✨Demonstrate Customer Service Excellence
This role is all about delivering outstanding guest experiences. Prepare to share stories that illustrate your commitment to exceptional customer service. Think of situations where you went above and beyond to resolve guest issues or enhance their stay.
✨Familiarise Yourself with Industry Trends
Stay updated on the latest trends in hospitality and front office management. During the interview, mention any innovative practices you've implemented in previous roles or ideas you have for enhancing guest experiences at the Novotel Nottingham.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints and operational challenges. Practice responding to hypothetical scenarios, focusing on your thought process and the steps you would take to resolve issues effectively.
