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- Tasks: Lead the Front Office team to deliver exceptional guest experiences and smooth operations.
- Company: Join Ibis Cambridge Central Station, part of the global Accor network, dedicated to memorable hospitality.
- Benefits: Enjoy competitive salary, bonuses, flexible rota, and discounts at Accor hotels worldwide.
- Why this job: Be part of a supportive team culture with opportunities for growth and international development.
- Qualifications: Previous leadership experience in Front Office preferred; strong customer service and organisational skills required.
- Other info: Experience a one-night stay to understand guest needs and enhance your role.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!
Job Description
As our next Front Office Manager, you will…
- Be passionate about guests and delivering exceptional service.
- Bring strong knowledge and experience across front office operations.
- Take a hands-on, organised, and supportive approach with your team.
- Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
- Be results-driven and understand what’s needed to achieve hotel goals.
Qualifications
Your key missions:
- Ensure all Front Office policies and procedures are strictly followed.
- Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
- Communicate effectively and collaboratively with all other hotel departments.
- Lead by example on shift, setting the tone for the guest experience.
- Ensure all team members understand brand standards and deliver consistently.
- Balance operational, administrative, and colleague needs effectively.
- Oversee group and meeting room bookings alongside the F&B Manager.
- Handle complaints with confidence and empathy.
- Manage staff planning, scheduling, and budget adherence to optimise productivity.
- Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.
Who are we looking for?
- Previous experience in a similar Front Office leadership role is preferred.
- Strong system knowledge ,Opera Cloud or similar PMS is a bonus.
- Friendly, approachable, with excellent customer service skills.
- Highly organised with strong attention to detail.
- A positive, team-oriented leader.
- Able to work effectively under pressure.
- Flexible with working hours, including shifts, weekends, and bank holidays.
- Must have the right to work in the UK.
Additional Information
Why Join Us?
- Competitive salary and benefits package, including bonus up to 10% annual performance bonus,pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Front Office Manager, you will become part of a friendly team of40talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Job Type: Full Time
Expected hours:39 hours per week
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at theIbis Cambridge Central Station,you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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Front Office Manager employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the Ibis brand and its values. Understanding their mission to create memorable moments for guests will help you align your approach during interviews and discussions, showcasing your passion for hospitality.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific situations where you demonstrated effective communication and problem-solving abilities.
✨Tip Number 3
Research common front office systems like Opera Cloud. Being knowledgeable about these systems can give you an edge, as it shows your readiness to hit the ground running and your commitment to operational excellence.
✨Tip Number 4
Prepare to discuss how you handle guest feedback and complaints. Sharing your strategies for ensuring guest satisfaction will demonstrate your proactive approach and ability to maintain high service standards.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office operations and customer service. Use specific examples that demonstrate your leadership skills and ability to handle guest feedback effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities of a Front Office Manager and how you can contribute to creating memorable moments for guests.
Showcase Your Skills: In your application, emphasise your organisational skills, attention to detail, and ability to work under pressure. Provide examples of how you've successfully managed teams and improved guest satisfaction in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in the hospitality industry.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As a Front Office Manager, you'll need to lead by example. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team, handled conflicts, or improved team performance in the past.
✨Know the Company and Its Values
Research Ibis Cambridge Central Station and understand its mission and values. Be ready to explain how your personal values align with theirs and how you can contribute to creating memorable moments for guests.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of scenarios where you've had to react quickly and effectively, and be ready to share those experiences.
