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- Tasks: Manage banquet operations and ensure top-notch service for events.
- Company: Join Fairmont St. Andrews, a luxury 5-star hotel known for its stunning golf courses and exceptional hospitality.
- Benefits: Enjoy staff shuttle, discounts on dining, spa treatments, and access to gym facilities.
- Why this job: Be part of a dynamic team in a prestigious setting, with opportunities for growth and social events.
- Qualifications: Two years of leadership experience in banquet operations and strong communication skills required.
- Other info: Located near St Andrews, this role offers a vibrant work environment with on-the-job training.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland's most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property. Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
An exciting opportunity for an Events Operations Manager has arisen at Fairmont St Andrews! We are looking for someone to be responsible for all services related to banquet operations and work alongside their hardworking team.
A Little More About What You Will Be Doing
- Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Follow departmental policies, procedures and service standards
- Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery
- Coach and train the team in all aspects of the department
- Follow the annual budget and administer it in a fiscally responsible manner
- Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
- Respond to guest concerns and react quickly and professionally
- Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
- Attend pre-conference meetings with clients to confirm all relevant details are communicated
- Liaise with the Event Planning Team to ensure that a common vision in direction is further developed, shared, and maintained
- Balance operational, administrative and Colleague needs
- Conduct regularly scheduled departmental meetings
- Other duties as assigned
Qualifications
- Two Years Previous leadership experience in banquet operations or multi-unit food and beverage required
- Excellent communication and organisational skills
- Highly responsible & reliable
- Proven ability to build a strong and diverse team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Eligible to work in the UK
Additional Information
What Is In It For You
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events
Events Operations Manager employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Operations Manager
✨Tip Number 1
Familiarise yourself with Fairmont St Andrews and its unique offerings. Understanding the hotel's luxury services, especially in banquet operations, will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Fairmont St Andrews. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Events Operations Manager position.
✨Tip Number 3
Prepare to discuss your leadership experience in detail. Since the role requires managing a team, be ready to share specific examples of how you've successfully coached and developed staff in previous positions.
✨Tip Number 4
Highlight your organisational skills by preparing a mock event plan. This will not only showcase your ability to manage multiple tasks but also demonstrate your proactive approach to ensuring successful banquet operations.
We think you need these skills to ace Events Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in events operations and banquet management. Use specific examples that demonstrate your leadership skills and ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Fairmont St Andrews' values. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your communication and organisational skills. Provide examples of how you've successfully managed events or led teams in high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Events Operations Manager.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Company Inside Out
Before your interview, make sure to research Fairmont St Andrews thoroughly. Understand their values, services, and what makes them a luxury destination. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Leadership Skills
As an Events Operations Manager, showcasing your leadership experience is crucial. Prepare examples of how you've successfully led teams in banquet operations or food and beverage settings, highlighting your ability to train and motivate staff.
✨Focus on Guest Experience
Be ready to discuss how you prioritise guest needs and ensure a positive experience. Share specific instances where you handled guest concerns effectively, demonstrating your calmness and professionalism under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in banquet operations and how you would address them, ensuring you convey your organisational and communication skills.
