Bartender, The Savoy Hotel

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury.

Your purpose will be:

• You are an ambassador for exceptional service that is the hallmark of our Savoy bar experience.
• Your warm, personal attention and passion for mixology is worth raising a glass to.

You will be accountable for:

• Delivering a memorable and professional 5-star beverage experience.
• Advising guests through enthusiastically sharing your knowledge about our F&B offering.
• Delivering on all standards, policies and procedures to create memorable luxury guest experiences.

Your key responsibilities & contribution will be:

• Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team in the bar and on the floor.
• Mixing drinks in a timely manner and based on our standardised recipes and service standards.
• Assisting guests regarding menu choices in an informative and enthusiastic way.
• Boosting our revenue through upselling and other creative initiatives.
• Being part of the creative process of our beverage menus across the hotel.
• Having a good knowledge of mixology and contributing your ideas to creating new and relevant recipes.
• Sharing knowledge of mixology, our offering, promotions, general hotel information and Savoy stories.
• Following all safety and sanitation and COVID policies when handling food and beverage.

What you will need to do this role:

Essential:

• 1-2 years bartending experience in a luxury environment.
• Passion for and understanding of 5-star hospitality and what it takes to deliver it.
• Empathetic with a talent for building rapport, and reading each guest's desired level of interaction.
• Quick thinking, resourceful and able to solve problems 'in the moment'.
• Able to remain calm and courteous at all times.
• Able to work well under pressure in a fast-paced and changing environment.
• Able to work collaboratively as part of a team.
• Willing to work in rotating shifts including weekends and public holidays.
• Good knowledge of spoken and written English.
• Rights to work in the UK.

Desirable:

• Basic knowledge with a POS System.
• Basic knowledge with Open table.
• Industry related certifications (i.e. WSET).

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension, and life assurance.
• 31–33 days of holiday (including public holidays).
• Cashback for wellbeing/healthcare expenses & Perkbox.
• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
• 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
• Free stay at The Savoy after probation.
• Colleague restaurant, interfaith prayer room and wellness room.
• Laundry services for all colleagues.
• Gym access, cycle-to-work scheme and Virgin Active membership discount.
• Season ticket loan for commuting.
• Employee assistance program, English classes, optician reimbursements, and local discounts for F&B and retail.