At a Glance
- Tasks: Lead the Reservations Department and optimise revenue strategies for a luxury resort.
- Company: Join Fairmont Southampton, a premier luxury resort with a vibrant team culture.
- Benefits: Enjoy health insurance, travel discounts, and exclusive perks for team members.
- Other info: Dynamic environment with endless growth opportunities and a commitment to diversity.
- Why this job: Shape the future of hospitality while making unforgettable guest experiences.
- Qualifications: 3+ years in Reservations or Revenue Management; luxury hotel experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Reservations & Revenue Manager.
The Reservations & Revenue Manager plays a critical role within the Commercial team, reporting directly to the Assistant Director of Revenue Management.
This leader oversees the day-to-day operations of the Reservations Department both Leisure and Group and supports revenue strategy development across all distribution channels.
This role ensures accuracy in pricing and inventory, maximizes revenue opportunities, manages key third-party and OTA relationships, and upholds a high standard of guest experience throughout the booking journey.
Success in this position requires strong analytical capability, commercial acumen, leadership skill, and a passion for elevating performance.
What you will be doing
- Reservations Operations Leadership
- Oversee the daily operations of the Reservations Department, ensuring accurate processing of bookings, modifications, cancellations, and group blocks.
- Guide, train, and support Leisure and Group Reservations Executives; assist during peak periods with VIP bookings and complex group needs.
- Ensure the team delivers exceptional service, providing a seamless and positive booking experience for every guest.
- Maintain up-to-date knowledge of all room types, packages, promotions, events, and resort offerings to support accurate selling and guest communication.
- Revenue Management & Strategy Execution
- Support the Director of Revenue in executing pricing strategies, forecasting, yield management, and market competitiveness.
- Ensure room inventory, restrictions, and pricing are accurately loaded and maintained across all channels, including CRS, PMS, OTA extranets, and GDS systems.
- Analyze daily pickup, pace, demand patterns, and market trends to identify revenue opportunities.
- Develop and execute revenue-maximizing initiatives, including tactical promotions, merchandising, and channel optimization.
- Prepare and review business performance reports, providing insights and recommendations to leadership.
- Distribution & Channel Management
- Manage relationships with Online Travel Agencies (OTAs), wholesale partners, and third-party travel platforms to ensure optimal exposure and performance.
- Ensure rate parity, content accuracy, and competitive positioning across all distribution channels.
- Partner with Accor Global Reservations, Royal Service, and Central Reservation Offices to optimize call conversion, availability accuracy, and sales performance.
- Group & Business Support
- Assist in managing group blocks, rooming lists, inventory controls, and communication with Sales & Events teams.
- Support Sales, Marketing, and PR in promotional initiatives, ensuring accurate rate setup, availability, and package configuration.
- Ensure Passkey, Opera PMS, Ideas RMS, and Sales & Catering systems are properly integrated and aligned.
- Guest Experience & Service Quality
- Coach and mentor reservations colleagues on upselling, cross-selling, and service excellence.
- Monitor guest feedback related to the reservations process and implement improvements as needed.
- Support the handling of VIP reservations, special requests, escalations, and pre-arrival communications.
- Business Intelligence & Reporting
- Produce, review, and analyze pickup reports, pace reports, no-show patterns, cancellation trends, and booking channel performance.
- Identify risks, demand shifts, and emerging opportunities affecting revenue forecasts.
- Assist with monthly and annual business planning for the Commercial team.
- Other Responsibilities
- Stay informed on industry trends, best practices, and emerging technology within reservations, distribution, and revenue management.
- Participate in training, development programs, and cross-departmental initiatives.
- Perform additional duties as assigned by the Director of Revenue Management or Director of Commercial Strategy.
- Processing all Transient Commissions in a timely manner and maintaining communication with Travel Agents on payment statuses.
Flexibility to work a variety of shifts including evenings, weekends, holidays, and extended hours as required by operational needs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Requirements
Minimum 3+ years of experience in Reservations and/or Revenue Management; luxury hotel or resort experience preferred.
- Strong familiarity with distribution channels, OTA management, and call center operations.
- Experience with Ideas RMS, Opera PMS, Opera Sales & Catering/Delphi, Passkey, CRS/Channel Managers, and OTA extranets (Booking. com, Expedia, etc.) is preferred.
Strong analytical and problem-solving skills with the ability to interpret data and make strategic recommendations.
Excellent leadership, communication, and interpersonal skills.
Proven ability to manage multiple priorities in a fast-paced environment.
Strong understanding of revenue management principles, forecasting, and market segmentation.
Detail-oriented with a commitment to accuracy and operational excellence.
Highly responsible, organized, and solutions driven.
Thrives in collaborative, multicultural environments.
Adaptable, proactive, and comfortable working under pressure.
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe.
Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential?
Fairmont Southampton, Bermuda's largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.
Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club.
Opportunities for growth and success are boundless.
Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits.
Join our diverse and inclusive team, where your unique talents and perspectives are celebrated.
Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton.
Together, let's create memories that exceed expectations.
#Be Limitless, Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Add any other benefits relevant to your property.
What's in it for you?
- Opportunities for growth and development, mentorship, and international mobility
- Health insurance, retirement savings plans, and comprehensive wellness programs
- Worldwide travel discounts and preferred rates across the Accor portfolio
- A supportive, inclusive culture grounded in respect, teamwork, and professional development
- Start your journey with us today and explore the possibilities! #Be Limitless
- Our
- Values
Respect: We value the needs, ideas and individuality of others.
We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences.
We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Your team and working environment: Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.
Our mission is to turn moments into memories for our Guests.
An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.
Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.
Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives.
We welcome candidates from all backgrounds to join our team.
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Reservations & Revenue Manager in Southampton employer: Fairmont Hotels and Resorts
Fairmont Hotels and Resorts is an outstanding employer, offering a vibrant work culture that prioritises excellence in service and guest experience. Located in the heart of London, employees benefit from comprehensive training and growth opportunities within the luxury hospitality sector, alongside a commitment to employee well-being and a supportive team environment that celebrates individuality and creativity.
Contact Details:
Fairmont Hotels and Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Revenue Manager in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fairmont Hotels and Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fairmont Hotels and Resorts
Don't be shy about reaching out to Fairmont Hotels and Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations & Revenue Manager in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fairmont Hotels and Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fairmont Hotels and Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
