At a Glance
- Tasks: Deliver exceptional 5-star room service and create memorable experiences for guests.
- Company: The Savoy, an iconic luxury hotel blending history with innovation.
- Benefits: Competitive salary, exclusive discounts, gym access, and career development opportunities.
- Other info: Flexible shifts and opportunities to learn across various roles.
- Why this job: Join a prestigious team and make guests feel valued in a dynamic environment.
- Qualifications: 1-2 years of experience in luxury hospitality and a passion for outstanding service.
The Savoy is one of the world's iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Your purpose will be: You are an ambassador for exceptional service which is the hallmark of The Savoy's room service experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
Responsibilities- Delivering a memorable and professional 5-star service experience
- Advising guests through enthusiastically sharing your knowledge about our F&B offering
- Delivering on all standards, policies and procedures to create memorable luxury guest experiences
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
- Following all safety and sanitation and COVID policies when handling food and beverage
What you will need to do in this role:
Essential:- 1-2 years of serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest's desired level of interaction
- Quick thinking, resourceful and able to solve problems at the moment
- Ability to remain calm and courteous at all times
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
- Willing to work in rotating shifts including weekends and public holidays
- Good knowledge of spoken and written English
- Rights to work in the UK
- Basic knowledge of a POS System
- Basic knowledge of OpenTable
- Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What's in it for you?- Competitive salary, pension
- Accrued holidays
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access
- Local discounts for F&B and retail
In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel employer: Fairmont Hotels and Resorts
The Savoy Hotel is an iconic establishment that combines a rich history with modern luxury, making it an exceptional employer in the hospitality sector. With a colleague-centric culture and recognition as one of the Best Places to Work, The Savoy offers competitive salaries, extensive benefits, and outstanding career development opportunities within the Fairmont family. Employees enjoy exclusive discounts, wellness facilities, and a supportive environment that fosters personal and professional growth, all while delivering unforgettable experiences to guests.
Contact Details:
Fairmont Hotels and Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel
✨Tip Number 1
Get to know The Savoy! Research the hotel's history and its commitment to luxury service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their iconic team.
✨Tip Number 2
Practice your service skills! Role-play common scenarios you might face as an In-Room Dining Server. Think about how you'd upsell menu items or handle guest requests, so you can impress during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at The Savoy. They might share valuable insights that could give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for 5-star service shine through! Share experiences that highlight your enthusiasm for creating memorable moments for guests. We want to see how you embody the spirit of The Savoy!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight relevant experience in luxury hospitality and any specific skills that match the job description. We appreciate when applicants take the time to connect their background with what we’re looking for.
Be Personable and Authentic:Your written application is your first chance to show us who you are! Use a friendly tone and be yourself. We value authenticity and want to get a sense of your personality, so don’t be afraid to let it shine through your words.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Fairmont Hotels and Resorts
✨Know Your Stuff
Familiarise yourself with The Savoy's history and its reputation for luxury service. Be ready to share your knowledge about the menu and any special offerings, as this shows your enthusiasm and commitment to providing exceptional service.
✨Showcase Your Personality
As an In-Room Dining Server, your warm personal touch is key. Practice how you can make guests feel valued and unique. Think of examples from your past experiences where you’ve gone above and beyond to create memorable moments for guests.
✨Demonstrate Team Spirit
The Savoy values collaboration, so be prepared to discuss how you work well in a team. Share specific instances where you’ve supported colleagues or contributed to a positive team environment, especially in high-pressure situations.
✨Upselling Skills Matter
Since boosting revenue through upselling is part of the role, think of creative ways you can suggest additional items to guests. Prepare a few examples of how you’ve successfully upsold in previous roles, highlighting your ability to read the room and adapt your approach.
