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For Companies At a Glance
- Tasks: Lead and develop after sales operations, ensuring top-notch customer service.
- Company: Prestigious car dealership with a focus on customer experience.
- Benefits: Competitive salary, performance-related bonus, and company car.
- Why this job: Join a dynamic team and make a real impact in the motor trade.
- Qualifications: Experience in after sales management and strong people skills.
- Other info: Opportunity for career growth in a thriving dealership environment.
The predicted salary is between 32000 - 40000 £ per year.
Locations: Oswestry & Newtown
Salary: £32,000 – £40,000 basic + bonus (OTE £50,000)
Hours: Monday to Friday, 8.30am – 5.30pm; One in three Saturdays (rota), 8.30am – 1.00pm
Benefits: Company car, performance-related bonus
Fairmont Crest have been retained to recruit two experienced After Sales Service Managers for one of their prestigious New and Used Car Sales dealerships in the Northwest.
The Role
Our Client is looking for 2 experienced and customer focused After Sales Service Managers to lead and develop their after sales operations across their Oswestry and Newtown sites. These are key management roles within a successful new and used car sales dealership, focused on delivering an outstanding customer experience while driving strong commercial performance.
Key Responsibilities
- Lead, motivate and develop the aftersales team across both sites
- Manage service operations to achieve KPIs, profitability and customer satisfaction targets
- Ensure excellent customer service throughout the aftersales journey
- Oversee workshop efficiency, quality standards and compliance
- Handle customer concerns professionally and effectively
- Work closely with senior management to support overall business performance
About You
- Proven experience in an after sales or service management role within the motor trade
- Strong people management skills
- Commercially focused with a drive for continuous improvement
- Excellent communication and customer service skills
- Highly organised with the ability to manage multiple priorities
- Full UK driving licence
To apply for this role, please submit your profile with a covering letter outlining your previous experience. Applicants without previous after-sales service in the motor trade industry will not be considered.
After Sales Service Manager in Oswestry employer: FAIRMONT CREST
Contact Detail:
FAIRMONT CREST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Service Manager in Oswestry
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the hunt for an After Sales Service Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its aftersales operations. Show us that you understand their business and how you can contribute to their success. Tailor your answers to highlight your experience in managing service operations and achieving KPIs.
✨Tip Number 3
Practice your people management skills! Be ready to discuss how you've motivated teams in the past and handled customer concerns effectively. We want to see your passion for delivering outstanding customer experiences.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Make sure your profile is up-to-date and showcases your relevant experience in after sales service management.
We think you need these skills to ace After Sales Service Manager in Oswestry
Some tips for your application 🫡
Tailor Your Covering Letter: Make sure your covering letter speaks directly to the After Sales Service Manager role. Highlight your experience in after sales or service management within the motor trade, and show us how you can lead and motivate a team.
Show Off Your People Skills: We want to see your strong people management skills shine through! Use examples from your past roles to demonstrate how you've successfully managed teams and improved customer satisfaction.
Be Commercially Savvy: Since this role is all about driving commercial performance, don’t forget to mention any achievements related to KPIs or profitability. Show us how you’ve made a positive impact in previous positions!
Keep It Professional: Remember, professionalism is key! Make sure your application is well-structured and free of errors. We appreciate attention to detail, so take the time to proofread before hitting send on our website.
How to prepare for a job interview at FAIRMONT CREST
✨Know Your Stuff
Make sure you brush up on your knowledge of after sales service management in the motor trade. Familiarise yourself with key performance indicators (KPIs) and customer satisfaction metrics that are relevant to the role. This will show that you're not just interested in the job, but that you understand what it takes to excel in it.
✨Showcase Your Leadership Skills
As a potential After Sales Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved service operations. Highlight how you’ve driven performance and enhanced customer experiences.
✨Prepare for Customer Scenarios
Expect questions about handling customer concerns and complaints. Think of specific situations where you turned a negative experience into a positive one. This will showcase your problem-solving skills and your commitment to excellent customer service, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the dealership's goals for after sales service or how they measure success in their operations. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations.
