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- Tasks: Lead a team to provide top-notch reservation services and ensure guest satisfaction.
- Company: Join a prestigious 5-star hotel with a focus on luxury and excellence.
- Benefits: Enjoy a competitive salary, 28 days holiday, free meals, and discounted parking.
- Other info: Work in a vibrant environment with a commitment to safety and professional development.
- Why this job: Be part of a dynamic team that values service and offers growth opportunities.
- Qualifications: Previous leadership experience in reservations and strong communication skills required.
The predicted salary is between 32000 - 32000 £ per year.
Salary – Up to £32,000
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more…
- Free meals on duty
- Uniform offered and dry cleaned
- Complimentary on-site parking is available whilst on duty
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station
- Discounted employee friends
Responsibilities:
- Manage the call center function, oversee the handling of reservations and provide seamless service to our guests and colleagues.
- Have full knowledge of the Accor Live Limitless program, membership tiers, benefits, enrollment, suite night certificate, and points for burn.
- Supervise the responsible use of all available systems including PMS (Property Management System), telephone system, Knowcross, fax, etc.
- Train, lead, guide and direct the efforts of the Reservation Agents.
- Complete audits on telephone call standards related to the Reservations process.
- Consistently offer professional, friendly and engaging service.
- Maintain the upkeep of all telephone and related equipment within the reservations office to ensure maximum efficiency.
- Maintain information confidentiality.
- Attend regularly scheduled departmental meetings.
- Schedule colleagues in accordance with the departmental budget.
- Promote and lead a service-driven, results-driven work environment.
- Follow department policies, procedures and service standards.
- Follow all safety policies and promote a safe work environment.
More about you:
- Previous leadership experience in Reservations in a 5-star luxury environment preferred.
- University/College degree in a related hospitality discipline is an asset.
- Excellent written and verbal communication and leadership skills.
- Computer literate.
Reservations Supervisor in Surrey employer: Fairmont-693816e0
Contact Detail:
Fairmont-693816e0 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in reservations. A friendly chat can lead to insider info about job openings that might not be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to reservations and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've trained or guided teams in previous roles. This will highlight your ability to supervise effectively in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored just for you.
We think you need these skills to ace Reservations Supervisor in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reservations Supervisor role. Highlight your previous leadership experience in reservations and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your achievements in a 5-star luxury environment and how they relate to the responsibilities listed in the job description.
Show Off Your Communication Skills: Since excellent written communication is key for this position, make sure your application is clear, concise, and free of errors. We appreciate attention to detail, so take the time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Fairmont-693816e0
✨Know Your Stuff
Make sure you’re well-versed in the Accor Live Limitless programme and its benefits. Brush up on your knowledge of the Property Management System (PMS) and any other relevant software. This will show that you’re not just a great candidate, but also someone who can hit the ground running.
✨Showcase Your Leadership Skills
Since previous leadership experience is preferred, be ready to share specific examples of how you've successfully led a team in a reservations setting. Highlight your ability to train and guide others, as well as how you’ve maintained high service standards.
✨Engage with Enthusiasm
During the interview, demonstrate your passion for providing excellent customer service. Use friendly and engaging language, and don’t hesitate to share stories that illustrate your commitment to creating a seamless experience for guests and colleagues alike.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might want to ask about the team dynamics or how success is measured in the Reservations department.