At a Glance
- Tasks: Assist guests with reservations and provide top-notch customer service.
- Company: Join the stunning Fairmont Windsor Park, a luxurious five-star hotel.
- Benefits: Enjoy competitive salary, free meals, discounts, and 28 days holiday.
- Other info: Exciting career growth opportunities within the Arora group.
- Why this job: Be part of a passionate team in a beautiful countryside setting.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 22000 - 28000 £ per year.
Salary – £29,640 plus service charge
Holiday – 28 days holiday, enhanced after 5 years of service.
Benefits
- Free meals on duty.
- Uniform offered and dry cleaned.
- Complimentary on-site parking is available whilst on duty.
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us
Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance.
Our five‑star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience.
The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A bit about what you will do
Reservation Agents in our team are passionate about customer service.
They demonstrate warmth and excellent communication when guests get in touch.
They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests.
- Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email.
- Answer questions about the hotel.
- Imputing and accessing data in our reservations system.
- Maximizing sales and room occupancy.
- More about you
- Providing high quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi‑tasking and remaining calm under pressure.
- Excellent communicator with a high standard of written and spoken English.
- A smart and professional appearance.
- 5‑star hotel experience in a similar role a real advantage.
- Opera PMS and Marsha experience a plus.
- Grow with us
We are growing rapidly and with growth comes advancement opportunities.
Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
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Reservations Agent employer: Fairmont-693816e0
Fairmont Windsor Park is an exceptional employer, offering a vibrant work culture where creativity and passion for hospitality thrive. As a 5-star hotel, we provide our mixologists with unique opportunities for professional growth, alongside attractive benefits such as on-site meals, parking, and employee recognition programmes, all set in a stunning country location that enhances the overall experience of both staff and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fairmont-693816e0. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fairmont-693816e0
Don't be shy about reaching out to Fairmont-693816e0 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fairmont-693816e0 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fairmont-693816e0
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
