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- Tasks: Lead collections strategy and performance for a pioneering mobile banking institution.
- Company: Join FairMoney, a dynamic fintech reshaping financial services in emerging markets.
- Benefits: Enjoy 25 days paid vacation, remote work options, and a training budget.
- Why this job: Make a real impact in transforming financial access for underserved communities.
- Qualifications: 8+ years in collections with strong leadership experience in fintech or lending.
- Other info: Relocation to Nigeria required; embrace a multicultural team and exciting challenges.
The predicted salary is between 72000 - 108000 £ per year.
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria and has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company's mission of reshaping financial services for underserved communities.
Note: This role is only open to candidates who are willing to fully relocate to Nigeria or candidates who are willing to stay at least 2 weeks in Nigeria every month.
Responsibilities- End-to-End Ownership
- Full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics
- Own outcomes, not activities or excuses
- Actively shape upstream inputs (Risk, Product, CX, Tech) to improve downstream collections performance
- Strategy & System Design
- Design and execute a multi-horizon collections strategy:
- Short-term cash optimisation
- Mid-term recovery improvement
- Long-term customer behaviour change
- Build structured approaches to:
- Early vs late-stage collections
- Segmentation-driven treatment strategies
- Behavioural and incentive-based interventions
- Introduce clear experimentation frameworks (control vs test, ROI-driven rollouts)
- Data-Led Decision Making
- Use data to drive decisions
- Partner deeply with Risk and Data Science on:
- Roll-rate optimisation
- Behavioural analytics
- Treatment effectiveness measurement
- Unit economics and ROI of collections actions
- Demand transparent, decision-ready reporting with clear accountability
- Team & Bench Strength
- Cross-Functional Leadership
- Build a high-calibre leadership bench within Collections
- Upgrade talent decisively where required
- Develop leaders, not just agents
- Create a culture of accountability, ownership, and continuous improvement
- Customer & Brand Balance
- Improve collections outcomes without damaging long-term customer value
- Reduce escalations through system fixes, not firefighting
- Balance firmness with fairness through smarter design, not leniency
- Time-Bound Success Expectations
- First 90 Days (Stabilise & Diagnose)
- Take full ownership of collections performance and escalations
- Establish clear visibility on cash, arrears, roll-rates, and recovery drivers
- Identify and begin fixing the highest-impact structural blockers
- Deliver a credible, data-backed transformation roadmap with priorities and owners
- Reset accountability standards and leadership expectations within the team
- First 6 Months (Deliver Step-Change)
- Demonstrate measurable improvement in: cash collected, cash-to-arrears and cash-to-instalment ratios, late-stage roll-rates
- Implement segmentation-driven treatment strategies at scale
- Reduce escalations and repeat failure points through system and process redesign
- Strengthen leadership bench with clear successors and upgraded capability
- Minimum of first degree in any related field of study.
- Minimum of 8 years proven experience in Collections with good leadership experience
- Senior leadership experience in collections within lending, fintech, or credit-led businesses
- Proven track record of turning around or materially improving collections performance
- Experience operating in data-rich, fast-moving environments
This role is only open to candidates who are willing to fully relocate to Nigeria or candidates who are willing to stay at least 2 weeks in Nigeria every month.
Mindset & Traits- Builder, not caretaker
- Strong personal ownership — the buck stops with me
- Comfortable with ambiguity and transformation
- Proactive, commercially minded, and decisive
- Willing to challenge peers and leadership when required
- Low tolerance for excuses; high tolerance for accountability
- 25 days paid vacation, Sick & Public Holidays to B2B contractors
- Remote (timezone must have significant overlap with CET)
- Training & Development budget
- Paid company business trips
- Relocation allowance
- A screening interview with one of the members of the Talent Acquisition team
- Technical interview with Global Head of Operations
- Final Interview with Chief Credit Officer
Head of Collections - Strategy, Transformation & Performance employer: FairMoney
Contact Detail:
FairMoney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Collections - Strategy, Transformation & Performance
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to FairMoney. Use LinkedIn to connect and engage with them. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by understanding FairMoney’s mission and values. Show how your experience aligns with their goals in reshaping financial services. Tailor your responses to highlight your leadership skills and data-driven decision-making.
✨Tip Number 3
Don’t just wait for job openings; be proactive! Apply through our website and express your interest in roles that match your skills. Sometimes, showing enthusiasm can make all the difference.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you on their radar. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the role.
We think you need these skills to ace Head of Collections - Strategy, Transformation & Performance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Collections role. Highlight your experience in collections, leadership, and data-driven decision-making. We want to see how your background aligns with our mission at FairMoney!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming financial services for underserved communities. Let us know how you can contribute to our vision at FairMoney.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to improve collections performance. Numbers speak volumes, so include metrics where possible to back up your claims!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at FairMoney!
How to prepare for a job interview at FairMoney
✨Know Your Numbers
For a role like Head of Collections, it's crucial to be well-versed in key metrics such as cash collected, roll-rates, and recovery economics. Brush up on your data analysis skills and be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Style
This position requires strong leadership capabilities. Prepare examples that demonstrate how you've built high-performing teams and fostered a culture of accountability. Be ready to discuss specific instances where you’ve upgraded talent or influenced cross-functional teams.
✨Understand the Market
Familiarise yourself with the challenges and opportunities in emerging markets, particularly in the fintech space. Being able to articulate how your experience aligns with FairMoney's mission will show that you're not just a fit for the role, but also for the company's vision.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and strategic thinking. Think about past challenges you've faced in collections and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
