At a Glance
- Tasks: Lead creative strategy and build strong client relationships for exciting projects.
- Company: Dynamic production agency in Hitchin, working with ambitious brands.
- Benefits: Competitive salary, commission, hybrid working, and real autonomy.
- Other info: Join a small, high-trust team with room for personal and professional growth.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Proven experience in a senior client-facing role and strong strategic thinking.
The predicted salary is between 60000 - 80000 £ per year.
We're a strategically led production agency based in Hitchin, working with ambitious brands across strategic campaigns, events, social content, and creative direction. We've grown entirely through the quality of our work and the relationships we build — and now we're looking for someone to lead client strategy, grow key accounts, and help drive the agency's next phase of growth.
THE ROLE
This is a senior, client-facing role at the heart of how Fairlight works. You'll own creative strategy for a portfolio of clients — developing briefs from scratch, setting the strategic direction, and producing compelling strategy documents. You'll work closely with our Creative Director to ensure every project is both strategically grounded and creatively elevated. Equally important is the relationship side. You'll build the kind of trusted partnerships that make clients stay, grow their spend, and think of Fairlight first when they have a new brief. This isn't a new business hunting role — your commercial contribution comes from developing relationships with the clients you already have.
WHAT YOU'LL DO
- Develop and lead creative briefs — defining the strategic direction, not just interpreting it
- Produce strategy documents, storyboards, and Figma decks that bring thinking to life visually
- Own a portfolio of client relationships — retainers and ongoing projects
- Deepen accounts naturally through the quality of your thinking and attention
- Identify opportunities to do more for clients before they have to ask
- Handle inbound enquiries — lead discovery conversations and guide new clients in
- Work closely with the Creative Director on brief-to-delivery
- Contribute to internal projects — case studies, service packaging, Fairlight's own positioning
WHO YOU ARE
You're a senior creative and strategic thinker who genuinely loves client relationships. You build trust quickly, follow through on everything, and make people feel looked after. You spot opportunities without being asked. You're self-sufficient, visually articulate, and comfortable managing multiple clients and projects simultaneously. You've done this kind of role before — and you're ready for one where you have real ownership and autonomy from day one.
WHAT YOU'LL BRING
Essential
- Proven experience in a senior client-facing role at a creative, production, or content agency
- Ability to develop and lead creative briefs from scratch — setting the strategic direction
- Strong understanding of brand storytelling, audience engagement, and content strategy
- Competent in Figma (or similar) for strategy decks, storyboards, and presentations
- Track record of growing and retaining client accounts
- Confident presenting to clients and senior stakeholders
- Highly organised — able to manage multiple clients and projects simultaneously
Nice to have
- Existing network of brand contacts
- Experience with CRM tools and pipeline management
WHAT WE OFFER
- £56,000–£58,000 base salary depending on experience
- Commission on account growth
- Hybrid working — Hitchin, Hertfordshire (25 mins from London)
- Real autonomy — your own clients, your own way of working
- Small team, high trust, interesting clients
- Room to grow as the business grows
HOW TO APPLY
Send a short note and anything that shows your thinking — strategy docs, decks, case studies, or just a clear explanation of what you've done and what you want to do next. louise@fairlightcreative.com Subject: Creative Account Director Questions? Drop us a message — we'd rather have a conversation than lose a great person to uncertainty.
Creative Account Director in Hitchin employer: Fairlight Creative
At Fairlight Creative, we pride ourselves on being a strategically led production agency that fosters a collaborative and innovative work culture in Hitchin. With flexible working arrangements and a focus on employee autonomy, we empower our team to take ownership of their client relationships while providing ample opportunities for professional growth. Join us to work with ambitious brands and contribute to exciting projects in a supportive environment where your creativity and strategic thinking can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Creative Account Director in Hitchin
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Fairlight Creative and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Fairlight Creative are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Fairlight Creative on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Fairlight Creative. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Creative Account Director in Hitchin
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Fairlight Creative. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Fairlight Creative:Show us that you’ve done your homework! In your application, briefly mention what you admire about Fairlight Creative’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Fairlight Creative
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Fairlight Creative will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Fairlight Creative, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
