Service Charge Officer Aylesbury HybridWorking £37,080per annum Permanent, FullTime Wereexcited to announce thatwererecruiting for a fantasticService Charge Officerto join our friendly team. If you thrive in a bustling environment, love keeping things organised, and enjoy interacting with people, this role could be the perfect fit for you! About the role As our Service Charge Officer, you willberesponsible formanaging service charge accounts across our properties. This role is key to ensuring charges are calculated accurately, recordedcorrectlyand delivered clearly to our customers. Youllprepare annual service charge budgets and final accounts, issue customer demands andmaintainaccuraterecords.Youllalso ensure all charges are compliant with leases and policies, with clear audit trails in place, and support external audits whenrequired. Working with colleagues,residentsand contractors,youllhelp provide reliable data for new properties and keep systems up to date.Youllalso review processes and suggest improvements, helping us deliver a more efficient and transparent service. About You: Werelooking for someone who is organised, numerate and confident working with data.Youllhave good IT skills, strong attention to detail and be able to communicate clearly, even when dealing with more complex information. Experience in service charge accounting is desired, but not essential Werea friendly bunch who value collaboration and creativity, and we believe that a positive, supportive culture is key to our success. If you havepreviousrelevant experience and a genuine passion for helping others, we want to hear from you! About us AtFairhiveHomes,weredriven by a simple yet powerful vision: Homes for Living, Communities for Life Thisisntjust what we do;itswhat we strive for every day. As a non-profit housing association,werededicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we aremaintainingour high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, andwerehere to make that vision a reality. For more information, please refer to the attached job description. Benefits In this role,youllhave the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. AtFairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! Youllbe part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day. Our commitment to you Werefocused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly whatwerelooking for. We arereally proudof our initiatives to become an employer of choice, whetheritscoming along to one of our Menopause Cafés, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee meanyoullalways have a strong network of people around you! Take a lookat our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year. Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from whatwerelooking for, but you believe you can bring something valuable to the role, we still want to hear from you! Ifyoureready to take the next step in your career and work in an environment that values your contributions, please apply, wecantwait to meet you! The closing date for applications will be8th July 2026, but we might close it early if we find the right person before this date. TPBN1_UKTJ
Contact Details:
Fairhive Homes Recruitment Team
How to prepare for a job interview at Fairhive Homes
✨Know Your Numbers
As a Service Charge Officer, you'll be dealing with financial data regularly. Brush up on your numeracy skills and be prepared to discuss how you've managed budgets or accounts in the past. Bring examples of how you ensured accuracy in your previous roles.
✨Familiarise Yourself with Compliance
Understanding leases and compliance is crucial for this role. Before the interview, review relevant regulations and policies related to service charges. Be ready to explain how you’ve ensured compliance in your previous positions and how you would approach it here.
✨Showcase Your Organisational Skills
This role requires strong organisational abilities. Prepare to discuss specific tools or methods you use to keep track of multiple accounts and deadlines. Sharing a success story about improving processes will demonstrate your proactive approach.
✨Engage with People
Since the role involves interacting with colleagues, residents, and contractors, practice your communication skills. Think of examples where you’ve successfully resolved issues or improved relationships. Showing that you can work well with others will make you stand out.
