Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents and support community projects to enhance housing experiences.
- Company: Join Fairhive, a non-profit dedicated to creating thriving communities.
- Benefits: Competitive salary, health cash plan, flexible working, and career development opportunities.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in a similar role and strong communication skills are essential.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
The predicted salary is between 19800 - 19800 ÂŁ per year.
ÂŁ33,083 per annum
Aylesbury, Buckinghamshire
Full Time
Fixed Term Contract until September 2027
Are you looking for an exciting opportunity to make a difference in the housing community? We’re on the hunt for a dedicated and enthusiastic Resident Liaison Officer to join our amazing Operations team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.
About the role… As a valued team member, you will play an essential role in our daily operations where no two days are the same. Your contributions will help the team deliver on our goals and contribute to Fairhive’s overall success. The role will require teamwork and collaboration so if you have previous relevant experience and a drive to succeed then we want to hear from you!
Responsibilities will include:
- Liaising with residents and leaseholders before, during and after planned and investment works.
- Organising and undertaking decants and recants where appropriate or needed.
- Attending contractor meetings and taking on responsibilities for resident queries, issues and feedback.
- Dealing with non-access issues, passing hoarding and welfare referrals to the Housing Team.
Key Requirements:
- Experience in a similar role
- Strong verbal and written communication skills and the ability to have difficult conversations
- Good organisational, time management, administrative and prioritisation skills
- Intermediate IT skills
This role will require a Standard DBS check.
At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life.” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'
In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!
You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.
Our commitment to you: We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.
We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!
Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!
If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!
The closing date for applications will be 2nd March 2026, but we might close it early if we find the right person before this date.
Resident Liaison Officer employer: Fairhive Homes
Contact Detail:
Fairhive Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing community or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Fairhive and understand their mission. Be ready to discuss how your experience aligns with their goals and how you can contribute to their community-focused projects.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate your ability to handle difficult conversations and provide examples of how you've successfully liaised with residents or stakeholders in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at Fairhive.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the housing community and how your values align with ours at Fairhive.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the key requirements of the Resident Liaison Officer role. We love seeing how your skills can contribute to our mission!
Be Clear and Concise: In your written application, keep it straightforward and to the point. Use clear language to describe your experiences and skills, as strong communication is key for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Fairhive!
How to prepare for a job interview at Fairhive Homes
✨Know Your Community
Before the interview, take some time to research Fairhive and its mission. Understand the community they serve and the challenges residents face. This will help you demonstrate your genuine interest in the role and show that you’re ready to make a difference.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Prepare examples of how you've successfully handled difficult conversations or resolved resident issues in the past. Practising these scenarios can help you feel more confident during the interview.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you manage your time and prioritise tasks effectively. Consider sharing specific tools or methods you use to stay organised, as this will show you’re well-prepared for the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
