At a Glance
- Tasks: Lead a team to support residents during housing improvements and relocations.
- Company: Fairhive Homes, a non-profit housing association dedicated to community welfare.
- Benefits: Competitive salary, health cash plan, flexible working, and career development opportunities.
- Other info: Join a diverse, inclusive team with strong community values and support.
- Why this job: Make a real difference in residents' lives while shaping a growing service.
- Qualifications: Experience in resident liaison, customer engagement, and managing complex cases.
The predicted salary is between 40994 - 40994 £ per year.
Are you looking for an exciting opportunity to make a difference in the housing community? We're on the hunt for a dedicated and enthusiastic Senior Resident Liaison and Decant Officer to join our amazing Resident Liaison team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.
About the role
We're looking for an experienced and customer-focused Senior Resident Liaison and Decant Officer to lead our Resident Liaison and Decant service and support residents through planned improvement works and temporary relocations. Working closely with our Asset Management, Operations Teams and contractor partners, you will ensure residents are fully informed, supported and engaged during major improvement projects including kitchens, bathrooms, roofing and external works, windows, doors, and other capital investment works. This new role will provide leadership and support to our Resident Liaison and Decant Officers, ensuring a consistent, high-quality service and excellent resident experience across all programmes. You will play a key role in supporting programme delivery, coordinating resident engagement activities, managing complex cases and decants, mitigating project risks relating to resident access and satisfaction, and working collaboratively with contractors and internal stakeholders to achieve successful project outcomes.
What you'll be doing
- Leading and supporting a team of Resident Liaison and Decant Officers supporting planned investment programmes.
- Acting as the resident liaison lead across major works and capital investment projects.
- Managing complex resident cases and vulnerable households to minimise disruption during works programmes.
- Developing and implementing engagement and communication plans for investment programmes.
- Supporting residents through complex planned works, temporary decants and home moves where required.
- Working closely with Property teams, surveyors, project managers and contractors to support programme delivery.
- Monitoring resident satisfaction, access performance, complaints and project feedback to drive continuous improvement.
- Supporting contractor mobilisation, consultation events and resident meetings throughout project delivery.
- Ensuring resident considerations are embedded in project planning, risk management and decision making.
What we're looking for
- Significant experience in resident liaison, customer engagement or decant management within planned investment, capital works, regeneration or housing asset management environments.
- A strong understanding of planned maintenance and investment programmes and their impact on residents.
- Experience of working alongside contractors and project teams to deliver resident-focussed outcomes.
- Excellent stakeholder management and communication skills.
- Experience leading, coaching or supporting resident liaison teams.
- Experience managing complex cases, complaints and vulnerable resident support arrangements.
- Strong organisational and problem-solving skills.
This is an exciting opportunity to shape a growing service, support colleagues and make a genuine difference to residents' lives. If you're passionate about customer experience and delivering positive outcomes, we'd love to hear from you.
About us
At Fairhive Homes, we're driven by a simple yet powerful vision: Homes for Living, Communities for Life. This isn't just what we do; it's what we strive for every day. As a non-profit housing association, we're dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, and we're here to make that vision a reality.
In this role, you'll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!
You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day. Our commitment to you
We're focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we're looking for. We are really proud of our initiatives to become an employer of choice, whether it's coming along to one of our Menopause Cafés, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you'll always have a strong network of people around you!
Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we're looking for, but you believe you can bring something valuable to the role, we still want to hear from you! If you're ready to take the next step in your career and work in an environment that values your contributions, please apply, we can't wait to meet you!
The closing date for applications will be 22-Sep-2026, but we might close it early if we find the right person before this date.
Senior Resident Liaison and Decant Officer in London employer: Fairhive Homes
At Fairhive Homes, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a Senior Resident Liaison and Decant Officer, you will have the opportunity to make a meaningful impact in the housing community while enjoying flexible working conditions, comprehensive wellbeing benefits, and a strong commitment to employee growth and development. Join us in our mission to create thriving communities where everyone feels at home, and be part of a team that values your unique contributions and perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Liaison and Decant Officer in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Fairhive Homes.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Fairhive Homes!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Fairhive Homes, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Fairhive Homes or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Senior Resident Liaison and Decant Officer in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Fairhive Homes:Before hitting send, make sure to tailor your application specifically to Fairhive Homes! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Fairhive Homes
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
