At a Glance
- Tasks: Support income recovery and help the community by managing cases and preparing legal documents.
- Company: Join Fairhive, a supportive team making a difference in housing.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and a focus on teamwork.
- Why this job: Make a real impact in the housing community while developing valuable skills.
- Qualifications: Enthusiasm for helping others and strong communication skills are essential.
The predicted salary is between 31106 - 31106 £ per year.
Are you looking for an exciting opportunity to make a difference in the housing community? We are on the hunt for a dedicated and enthusiastic Income Recovery Support Advisor to join our amazing Rents team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.
About the role
As a valued team member, you will play an essential role in our daily operations where no two days are the same. Your contributions will help the team deliver on our goals and contribute to Fairhive's overall success. You will support the delivery of an efficient and customer-focused income service. You will prepare legal documents for recovery action, help manage cases, and work with organisations such as local authorities and the Department for Work and Pensions to resolve queries and verify claims. You will also produce reports, support performance data, and follow recovery procedures to help reduce financial loss. Working with both colleagues and customers, you will build strong relationships.
Income Recovery Support Advisor employer: Fairhive Homes
Fairhive is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions truly matter. With hybrid working options and a focus on meaningful community impact, you'll find ample opportunities to develop your skills while making a difference in the housing sector. Join us in Aylesbury and be part of a dedicated team that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Support Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the housing community or related fields. Use LinkedIn to connect with current employees at Fairhive and ask them about their experiences. A friendly chat can give you insights and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Fairhive's values and recent projects. Show us that you’re not just interested in the role, but also in making a real impact in the community. Tailor your answers to reflect how your skills align with their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for income recovery roles and think about how you can demonstrate your problem-solving skills and customer service experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team at Fairhive. Let’s make this happen together!
We think you need these skills to ace Income Recovery Support Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that are relevant to the Income Recovery Support Advisor role. Highlight any previous experience in customer service or case management, as these will be key in showing us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others and how your values align with our mission at Fairhive. Don’t forget to mention specific examples of how you’ve made a difference in past roles.
Showcase Your Communication Skills:As an Income Recovery Support Advisor, strong communication is essential. In your application, demonstrate your ability to convey information clearly and effectively. This could be through your writing style or by providing examples of successful interactions with clients or colleagues.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see more about our team and what we stand for!
How to prepare for a job interview at Fairhive Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Recovery Support Advisor. Familiarise yourself with the key responsibilities like preparing legal documents and managing cases. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves building strong relationships with colleagues and customers, be ready to share examples of how you've successfully worked with others in the past. Think about times when you resolved conflicts or helped someone out – these stories will highlight your interpersonal skills.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, especially related to income recovery and customer service. Practise your responses to scenarios where you might need to manage a difficult case or collaborate with local authorities. This will demonstrate your problem-solving abilities and readiness for the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
