At a Glance
- Tasks: Support income recovery and help the community thrive through meaningful projects.
- Company: Join Fairhive, a non-profit housing association dedicated to affordable housing.
- Benefits: Enjoy flexible working, health cash plan, and career development opportunities.
- Other info: Be part of an inclusive team that values diversity and personal contributions.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Good admin and IT skills, attention to detail, and effective communication.
Are you looking for an exciting opportunity to make a difference in the housing community? We’re on the hunt for a dedicated and enthusiastic Income Recovery Support Advisor to join our amazing Rents team at Fairhive!
If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.
About the role… As a valued team member, you will play an essential role in our daily operations where no two days are the same. Your contributions will help the team deliver on our goals and contribute to Fairhive’s overall success.
You’ll support the delivery of an efficient and customer-focused income service. You’ll prepare legal documents for recovery action, help manage cases, and work with organisations such as local authorities and the Department for Work and Pensions to resolve queries and verify claims. You’ll also produce reports, support performance data, and follow recovery procedures to help reduce financial loss. Working with both colleagues and customers, you’ll build strong relationships and ensure information is shared clearly and accurately.
About you… We’re looking for someone with good administrative and IT skills, strong attention to detail, and the ability to manage their workload effectively. You should be confident communicating with a range of people and working within set processes. The role will require teamwork and collaboration so if you have previous relevant experience and a drive to succeed then we want to hear from you!
About us… At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life.” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'
We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.
Benefits In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.
Our commitment to you… We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.
We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Cafés, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!
Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!
If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!
The closing date for applications will be 3rd July 2026, but we might close it early if we find the right person before this date.
Income Recovery Support Advisor in Aylesbury employer: Fairhive Homes
Fairhive Homes is an exceptional employer that prioritises employee wellbeing and career development in a supportive, mission-driven environment. With flexible working conditions, a commitment to inclusivity, and a strong focus on making a positive impact in the community, employees can thrive both personally and professionally while contributing to meaningful projects that enhance the lives of residents. Join us in our vision of 'Homes for Living, Communities for Life' and be part of a team that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Support Advisor in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing community, especially those who work at Fairhive. A friendly chat can open doors and give you insights that might just land you that Income Recovery Support Advisor role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of income recovery processes and the organisations you'll be working with. Show us you’re not just a candidate, but someone who’s genuinely interested in making a difference in the community.
✨Tip Number 3
Practice your communication skills! You’ll need to build strong relationships with colleagues and customers, so being able to express yourself clearly is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission-driven team at Fairhive.
We think you need these skills to ace Income Recovery Support Advisor in Aylesbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income Recovery Support Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your administrative prowess and attention to detail.
Show Your Passion:Let us know why you're excited about this role and how you can contribute to our mission of creating thriving communities. A bit of enthusiasm goes a long way in making your application stand out!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fairhive Homes
✨Know Your Stuff
Before the interview, make sure you understand Fairhive's mission and values. Familiarise yourself with their work in the housing community and be ready to discuss how your skills as an Income Recovery Support Advisor can contribute to their goals.
✨Showcase Your Skills
Highlight your administrative and IT skills during the interview. Be prepared to give examples of how you've effectively managed workloads and communicated with various stakeholders in previous roles. This will demonstrate your ability to thrive in a dynamic environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific situations where you've successfully resolved issues or built strong relationships, especially in a team setting. This will show your potential to excel in the role.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the team dynamics, ongoing projects, or how Fairhive measures success in their income recovery efforts. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
