At a Glance
- Tasks: Deliver excellent customer service and support across various channels.
- Company: Join a supportive team dedicated to enhancing housing services.
- Benefits: Enjoy flexible working, generous holidays, and health benefits.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
As Customer Services Advisor you will play a key role in delivering an excellent experience to residents, applicants and partners across our housing services. You will deliver responsive, empathetic front‑line service across a range of channels, using multiple IT systems to manage enquiries, update records and support effective service delivery.
Work proactively to improve processes and the customer experience, collaborating with colleagues across housing, repairs, finance and other teams to contribute to a supportive and reliable team environment. Maintain accuracy, flexibility and a commitment to following policies and maintaining compliance with housing regulations.
Qualifications
- Confidence in using a wide range of IT systems, strong communication skills and a genuine commitment to providing responsive, high‑quality support.
- Comfortable learning new systems quickly and using technology to manage information efficiently and accurately.
- A strong team player who builds positive, effective working relationships and brings a customer‑focused, calm and solution‑driven approach to work.
- Willing to take ownership, show initiative and actively contribute to continuous improvement to enhance services and deliver the best possible experience for our customers.
- Open‑mind, compassionate and eager to learn more about a career in our Customer Service team, with a mix of remote, site and office working.
Benefits
- Flexible working
- Pension contributions
- Cycle to work scheme
- Health Cash Plan
- Generous Holiday Allowance
- Annual Social Events
Customer Services Advisor in Aylesbury employer: Fairhive Homes
Fairhive Homes is an exceptional employer, offering a supportive and inclusive work culture where your contributions are valued. As a non-profit housing association in Aylesbury, you will have the opportunity to make a meaningful impact on the community while enjoying flexible working conditions and a commitment to employee wellbeing. With a focus on career development and a strong team environment, Fairhive is dedicated to fostering a workplace that celebrates diversity and empowers its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Aylesbury
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll need to be clear and empathetic. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our awesome team!
We think you need these skills to ace Customer Services Advisor in Aylesbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Services Advisor. We want to see how you can bring that customer-focused, calm approach to our team!
Show Off Your IT Skills:Since you'll be using multiple IT systems, don’t forget to mention your confidence in using technology. Share specific examples of how you've used IT to manage information efficiently in previous roles.
Emphasise Teamwork:We love a strong team player! Highlight any experiences where you've collaborated with others to improve processes or enhance customer experiences. This shows us you're ready to contribute to our supportive environment.
Be Genuine and Enthusiastic:Let your passion for customer service shine through! We’re looking for someone who’s open-minded and eager to learn. A genuine tone in your application can really make you stand out, so don’t hold back!
How to prepare for a job interview at Fairhive Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Advisor. Familiarise yourself with the key skills mentioned in the job description, like using IT systems and providing empathetic service. This will help you demonstrate your fit for the role.
✨Showcase Your Communication Skills
As communication is crucial in this role, prepare examples that highlight your strong communication abilities. Think of situations where you've effectively resolved customer issues or collaborated with colleagues. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've taken ownership of challenges in previous roles. Prepare to share specific instances where you improved processes or enhanced customer experiences. This shows your proactive approach and commitment to continuous improvement, which is vital for this position.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the team dynamics, the tools they use, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
