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- Tasks: Lead operations in housing repairs, ensuring high standards and customer satisfaction.
- Company: Fairhive Homes, a non-profit dedicated to affordable housing and community support.
- Benefits: Competitive salary, health cash plan, flexible working, and career development opportunities.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Degree or technical experience in building surveying and management of repairs teams.
- Other info: Join a diverse, inclusive team with strong support and social initiatives.
The predicted salary is between 54000 - 72000 £ per year.
Are you looking for an exciting opportunity to make a difference in the housing community? We are looking for a skilled and motivated Operations Business Manager - Repairs to join our Operations (Property) team and to help us achieve our social mission.
About the role
Within the role you will ensure the delivery of a high-performing, cost-effective service that meets all legal, regulatory and statutory requirements. You will oversee performance monitoring, drive service improvements, and manage both in-house operatives and external contractors to ensure work meets our standards. You will be responsible for inspections, budgeting, compliance and resolving customer complaints, ensuring lessons learned drive continuous improvement. You will also take part in the out-of-hours rota, ensuring urgent issues are handled efficiently. A strong focus on Health & Safety is essential, and you will work in line with Fairhive policies, particularly those relating to Responsive Repairs, Voids Maintenance and the Asset Management Framework. This is a great opportunity for an experienced leader who can deliver high standards, motivate teams and ensure a responsive, customer-focused service.
About you
- A degree, or technical experience, built on through substantial experience in a variety of settings
- An HND in Building Surveying or equivalent
- Experience of repairs within a social housing environment
- Experience of managing trade operatives within a repairs team
- Strong verbal and written communication skills
- Excellent organisational, time management, administrative and prioritisation skills
About us
At Fairhive Homes, we are driven by a simple yet powerful vision: Homes for Living, Communities for Life. This isn't just what we do; it's what we strive for every day. As a non-profit housing association, we are dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, and we're here to make that vision a reality.
In this role, you'll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! You'll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.
Our commitment to you
We're focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we're looking for. We are really proud of our initiatives to become an employer of choice, whether it's coming along to one of our Menopause Cafés, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you'll always have a strong network of people around you!
Ready to Apply?
We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we're looking for, but you believe you can bring something valuable to the role, we still want to hear from you! If you're ready to take the next step in your career and work in an environment that values your contributions, please apply, we can't wait to meet you!
The closing date for applications will be 21st April 2026 but we might close it early if we find the right person before this date.
Business Operations Manager in Aylesbury employer: Fairhive Homes
Contact Detail:
Fairhive Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Manager in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and operations sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Fairhive and its mission. Understand their values and how they impact the community. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to managing teams and improving service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission-driven team at Fairhive.
We think you need these skills to ace Business Operations Manager in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Operations Manager role. Highlight your relevant experience in repairs and social housing, and don’t forget to showcase your leadership skills. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about our mission at Fairhive and how your background aligns with the role. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage teams and improve services. Use numbers and examples where possible – we’re all about results here at Fairhive!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Fairhive Homes
✨Know Your Stuff
Make sure you understand the ins and outs of the role. Familiarise yourself with the key responsibilities like performance monitoring, budgeting, and compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Business Operations Manager, you'll need to motivate teams and ensure high standards. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Focus
Since the role involves resolving customer complaints and ensuring a responsive service, be ready to discuss how you've prioritised customer satisfaction in previous roles. Share specific instances where your actions made a positive impact on customers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and their approach to community engagement. This shows that you're not just interested in the job, but also in how you can contribute to their mission.