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For Companies At a Glance
- Tasks: Engage with residents and support community projects to enhance living experiences.
- Company: Join Fairhive, a non-profit housing association dedicated to building thriving communities.
- Benefits: Enjoy a health cash plan, generous holidays, and annual social events.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in a similar role with strong communication and organisational skills.
- Other info: Flexible working conditions and a commitment to inclusivity and diversity.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for an exciting opportunity to make a difference in the housing community? We’re on the hunt for a dedicated and enthusiastic Resident Liaison Officer to join our amazing Operations team at Fairhive! If you enjoy helping others, working in a supportive environment and contributing to meaningful projects, this could be the perfect role for you.
About the role
As a valued team member you will play an essential role in our daily operations where no two days are the same. Your contributions will help the team deliver on our goals and contribute to Fairhive’s overall success. The role will require teamwork and collaboration, so if you have previous relevant experience and a drive to succeed, we want to hear from you!
Responsibilities
- Liaising with residents and leaseholders before, during and after planned and investment works.
- Organising and undertaking decants and recants where appropriate or needed.
- Attending contractor meetings and taking on responsibilities for resident queries, issues and feedback.
- Dealing with non‑access issues and passing hoarding and welfare referrals to the Housing Team.
Key Requirements
- Experience in a similar role.
- Strong verbal and written communication skills and the ability to have difficult conversations.
- Good organisational, time‑management, administrative and prioritisation skills.
- Intermediate IT skills.
- Standard DBS check required.
About us
At Fairhive Homes we’re driven by a simple yet powerful vision: Homes for Living, Communities for Life. This isn’t just what we do; it’s what we strive for every day. As a non‑profit housing association we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high‑quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, ‘This is my home.’ We believe that a strong community starts with quality housing and we are here to make that vision a reality.
The benefits
- Health Cash Plan
- Generous Holiday Allowance
- Annual Social Events
In this role you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements we offer flexible working conditions that help you balance your work and life.
You’ll be part of a mission‑driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.
Our commitment to you
We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.
We’re proud of our initiatives to become an employer of choice, whether it’s joining one of our Menopause Cafés, becoming one of our Neurodiversity Champions, or attending one of our inclusion lunches and learning sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!
Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.
Ready to apply
We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for but you believe you can bring something valuable to the role, we still want to hear from you! If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply – we can’t wait to meet you!
The closing date for applications will be 02/03/ :59 but we might close it early if we find the right person before this date.
Resident Liaison Officer in London employer: Fairhive Homes Limited
Contact Detail:
Fairhive Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing community or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those tricky questions! Think about how you’d handle difficult conversations with residents. Practising your responses can help you feel more confident during interviews.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you’ve managed multiple tasks or projects in the past. This will demonstrate your ability to juggle responsibilities effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our Fairhive family!
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Resident Liaison Officer role. We want to see how you can contribute to our mission at Fairhive, so don’t hold back on showcasing your relevant skills!
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, ensure your application reflects this. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully navigated difficult conversations in the past.
Be Organised: Demonstrate your organisational skills in your application. We love candidates who can manage their time effectively, so consider including examples of how you've prioritised tasks or handled multiple responsibilities in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our Fairhive community!
How to prepare for a job interview at Fairhive Homes Limited
✨Know Your Community
Before the interview, take some time to research Fairhive and its mission. Understand their commitment to providing affordable housing and fostering thriving communities. This will help you connect your personal values with the organisation's goals during the interview.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong verbal and written communication skills are crucial. Prepare examples of how you've successfully handled difficult conversations or resolved resident issues in the past. This will demonstrate your ability to manage resident queries effectively.
✨Highlight Your Organisational Skills
Be ready to discuss your organisational and time-management skills. Think of specific instances where you managed multiple tasks or projects simultaneously. This will show that you can handle the dynamic nature of the role and contribute to the team's success.
✨Emphasise Teamwork and Collaboration
Since the role requires teamwork, prepare to share experiences where you collaborated with others to achieve a common goal. Highlight your ability to work well in a team and how you value diverse perspectives, aligning with Fairhive's commitment to inclusivity.
