Operations Business Manager - Repairs in Aylesbury

Are you looking for an exciting opportunity to make a difference in the housing community? We are looking for a skilled and motivated Operations Business Manager - Repairs to join our Operations (Property) team and to help us achieve our social mission.

About the role… Within the role you will ensure the delivery of a high‑performing, cost‑effective service that meets all legal, regulatory and statutory requirements. You’ll oversee performance monitoring, drive service improvements, and manage both in‑house operatives and external contractors to ensure work meets our standards. You’ll be responsible for inspections, budgeting, compliance and resolving customer complaints, ensuring lessons learned drive continuous improvement. You’ll also take part in the out‑of‑hours rota, ensuring urgent issues are handled efficiently. A strong focus on Health & Safety is essential, and you’ll work in line with Fairhive policies, particularly those relating to Responsive Repairs, Voids Maintenance and the Asset Management Framework. This is a great opportunity for an experienced leader who can deliver high standards, motivate teams and ensure a responsive, customer‑focused service.

About you We’re looking for someone with:

• A degree, or technical experience, built on through substantial experience in a variety of settings
• An HND in Building Surveying or equivalent
• Experience of repairs within a social housing environment
• Experience of managing trade operatives within a repairs team
• Strong verbal and written communication skills
• Excellent organisational, time management, administrative and prioritisation skills

For more information, please refer to the attached job description.

About us At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life.” This isn’t just what we do; it’s what we strive for every day. As a non‑profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high‑quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, ‘This is my home.’ We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! You’ll be part of a mission‑driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for. We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!

Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you! If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you! The closing date for applications will be 21st April 2026 but we might close it early if we find the right person before this date.