Are you looking for an exciting opportunity to make a difference in the housing community? We’re on the hunt for a dedicated and enthusiastic Leasehold Officer to join our amazing team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.
About the role…
As a Leasehold Officer, you will be responsible for providing Fairhive's leasehold management service, ensuring that all legal and regulatory obligations are met while delivering a positive experience for leaseholders and shared ownership customers. You will act as the first point of contact for a wide range of leasehold matters, including assignments, communal repairs, permissions, lease extensions and shared ownership enquiries.
The role offers excellent variety and will see you managing statutory sales processes under Right to Buy and Right to Acquire legislation, supporting the management of Fairhive's commercial portfolio, overseeing the recovery of service charges and other associated costs, and helping to resolve breaches of lease agreements. You will also work closely with colleagues across the business, contractors and customers to ensure effective service delivery while contributing to continuous improvement initiatives.
This is a blended role, combining remote working with regular office, site and community-based activity.
About you...
We are looking for a confident and organised individual who enjoys problem solving and building strong relationships with customers and colleagues. You will have experience within leasehold management, home ownership, housing management or a similar customer-focused property environment and be comfortable handling complex enquiries with professionalism and empathy.
You will possess strong written and verbal communication skills, good administrative and organisational abilities, and the confidence to prioritise a varied workload. A sound understanding of leasehold processes, service charges or related housing legislation would be highly advantageous. You'll also have good intermediate IT skills and be educated to GCSE level or equivalent. Most importantly, you'll share our commitment to delivering excellent customer service and embracing equality, diversity and inclusion in everything you do.
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About us
At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'
We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.
The benefits
In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.
At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!
You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.
Our commitment to you
We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.
We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!
Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.
Ready to Apply?
We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!
If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!
The closing date for applications will be 01/10/2026 23:59, but we might close it early if we find the right person before this date.
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Leasehold Officer in Aylesbury employer: Fairhive Homes Limited
Fairhive Homes Limited is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With the flexibility of hybrid working arrangements and a comprehensive Health Cash plan, team members can thrive both personally and professionally while making a meaningful impact in the community through their work in property disrepair and healthy homes.
