At a Glance
- Tasks: Manage cleaning sites, oversee staff, and ensure top-notch service for customers.
- Company: Leading commercial cleaning company with a commitment to quality and customer satisfaction.
- Benefits: Competitive salary, company vehicle, commission opportunities, and bonuses.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Join a fast-growing team and make a real impact in the cleaning industry.
- Qualifications: Experience in cleaning management and strong communication skills required.
The predicted salary is between 28000 - 30000 € per year.
A leading commercial cleaning company, committed to providing over 400 customers with an excellent cleaning service at a competitive price. Established in 1999, they provide a professional, fully comprehensive cleaning provision across Southern England in sectors that include schools, offices, medical and leisure facilities. They pride themselves on their attention to detail and delivery of a thorough, reliable high-quality service.
The Opportunity
Reporting to an Operations Manager, you will be responsible for site management and smooth running of around customer sites in and around Milton Keynes and surrounding areas. This will involve the ongoing management of approximately 40-60 part-time cleaning staff, the recruitment and training of new staff where required and carrying out regular quality audits with each customer. You will be responsible for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service.
What You'll Be Doing
- Performing regular site audits with customers
- Maintaining regular customer contact and ensuring continuous customer satisfaction
- Ensuring highest standards of cleanliness are maintained at all customer sites
- Recruitment and management of cleaning staff
- Ensuring health and safety standards are maintained at all times
- Maintaining regular contact with site teams to ensure awareness of site-specific requirements
- Planning, facilitating and monitoring ongoing training for site operatives
- Providing feedback on performance and take responsibility for managing issues that may arise
- Ensuring sufficient amounts of cleaning equipment, materials and consumables on site
- Ensuring customer sites are fully manned including absence and holiday cover
- Submitting fortnightly pay-sheets, other administration such as holiday forms and carry out payroll tasks
- Carrying out any other duties that are required as directed by the Operations Manager
- Attending regular meetings with the Operations Manager and Operations Director at their head office
About You
- Someone who has a "hands-on" attitude and has a balance of personnel management skills and business sense, in order to ensure operational success
- Pro-active, logical and forward thinking
- Flexible on working times
- Knowledgeable of the cleaning industry
- Someone with a strong desire to succeed and promote a high level of customer service
- Self-motivated
- Someone with excellent communication skills
- Able to take full responsibility for tasks
- Someone who manages teams in a supportive manner
- Have experience in the cleaning sector (essential)
- Have experience of managing a team
- A valid UK driver's license, satisfactory references and right to work in the UK
Contracts Manager in Watford employer: Fairford Associates
Join a leading commercial cleaning company that values its employees and fosters a supportive work culture. With competitive salaries, a company vehicle, and opportunities for bonuses, we prioritise employee satisfaction and growth. Our commitment to excellence ensures that every team member plays a vital role in delivering high-quality service to our diverse clientele across Southern England.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Manager in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sectors. Attend industry events or local meet-ups to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in managing cleaning teams and ensuring high standards. This can really set you apart during interviews and give potential employers a taste of what you bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like our client, and express your interest in working with them. A friendly email or call can go a long way in making a memorable impression.
✨Tip Number 4
Keep your online presence sharp! Update your LinkedIn profile and showcase your experience in the cleaning sector. Engage with relevant content and connect with industry leaders. And remember, apply through our website for the best chance at landing that Contracts Manager role!
We think you need these skills to ace Contracts Manager in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Contracts Manager role. Highlight your experience in managing teams and your knowledge of the cleaning industry to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your hands-on attitude and customer service skills can contribute to our success.
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Whether it’s improving cleaning standards or successfully managing a team, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Fairford Associates
✨Know Your Cleaning Industry
Make sure you brush up on your knowledge of the cleaning industry before the interview. Understand the latest trends, challenges, and standards in commercial cleaning. This will show that you're not just interested in the role but are also passionate about the sector.
✨Demonstrate Your Management Skills
Be ready to discuss your experience in managing teams, especially in a hands-on environment. Prepare examples of how you've successfully recruited, trained, and motivated staff in the past. Highlight your ability to maintain high standards and ensure customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a dissatisfied customer or managing staff shortages. Think through potential scenarios and have clear, structured responses ready to demonstrate your problem-solving skills.
✨Show Your Commitment to Customer Service
Since this role heavily focuses on customer satisfaction, be prepared to share examples of how you've gone above and beyond for clients in previous roles. Emphasise your proactive approach and how you ensure that both customers and staff are happy.
