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- Tasks: Make calls to secure appointments and build client relationships.
- Company: Join a growing security and facilities management provider since 2015.
- Benefits: Enjoy hybrid working, competitive salary, monthly commission, and 20 days holiday.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: 2-3 years in telesales or appointment setting is preferred.
- Other info: Located in Solihull, with potential for part-time hours.
The predicted salary is between 24000 - 30000 £ per year.
My client, operating since 2015, is a growing provider of manned security and facilities management services such as commercial cleaning. They hold SIA approved contractor status. Their core security services include:
- Key Holding
- Alarm Response
- Lock and Unlocks
- Mobile Patrols
- Vacant Property Inspections
- Manned Guarding
- Site Security
- Retail Security
- Concierge Security
- Door Supervision
- Event Security
They serve a diverse client base that includes councils, care homes, schools, academies, universities, gatehouses, checkpoints, and zoos, with contracts across the country. From their Solihull Headquarters, their professional team provides efficient and effective services 24 hours a day, 365 days a year to the private and public sector.
I am currently working with them to appoint a customer-focused Telemarketer/Appointment Maker (35 hours per week, although part-time 20 hours may be considered). The role is based in their head office in Solihull. This position will ideally suit someone with at least 2-3 years’ experience in telesales and appointment setting.
The key responsibilities of the role include, but are not limited to:
- Making outbound telephone calls to prospective contacts to secure appointments for our field-based teams.
- Qualifying new leads and opportunities to build and grow our CRM database.
- Logging calls, conversations, and diarising call backs.
- Building client relationships over the phone to understand their needs and service requirements.
- Working as part of a team to maximise opportunities and assist with company growth.
- Being a key ambassador of the company.
Candidate requirements:
- A proven track record in setting appointments for a field-based business development team.
- Enjoy working in a growing business.
- Ability to commute to Solihull.
- Determined and enthusiastic with a proven track record in achieving call and appointment targets.
- Enjoy a fast-paced continuous improvement environment and contribute to its development.
- Experience within the facilities management arena is beneficial but not essential.
Basic salary (full-time) £24k, monthly commission, PDP annual bonus, OTE £30k, 20 days holiday p/a and 8 bank holidays (pro rata part-time), hybrid working options, and on-site parking.
We do try to reply to each application personally; however, due to the high number of applications for each role, it is not always possible. If we do not contact you within seven days, your application for this particular role has not been successful. However, we have retained your CV and will advise you of future roles that may be of interest.
Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.
Telesales Executive employer: Fairford Associates
Contact Detail:
Fairford Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Executive
✨Tip Number 1
Familiarise yourself with the facilities management and security industry. Understanding the services offered, such as manned guarding and mobile patrols, will help you engage more effectively with potential clients during calls.
✨Tip Number 2
Practice your communication skills, especially in a telesales context. Role-playing scenarios with friends or family can help you refine your pitch and improve your ability to build rapport over the phone.
✨Tip Number 3
Network with professionals in the security and facilities management sectors. Attend local events or join online forums to connect with others in the industry, which could lead to valuable insights and potential leads.
✨Tip Number 4
Be prepared to discuss your previous telesales achievements in detail. Highlight specific examples of how you've successfully set appointments and met targets, as this will demonstrate your capability and enthusiasm for the role.
We think you need these skills to ace Telesales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your telesales experience and any relevant achievements. Use specific metrics to demonstrate your success in setting appointments and meeting targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in telesales and how it aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise skills that are crucial for a Telesales Executive, such as communication, relationship-building, and CRM management. Provide examples of how you've successfully used these skills in previous roles.
Follow Up: After submitting your application, consider sending a polite follow-up email after a week. This shows your interest in the position and keeps you on their radar.
How to prepare for a job interview at Fairford Associates
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their services, client base, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Telesales Experience
Be prepared to discuss your previous telesales experience in detail. Highlight specific achievements, such as how many appointments you secured or any targets you exceeded. Use numbers to quantify your success whenever possible.
✨Showcase Your Communication Skills
As a Telesales Executive, strong communication skills are essential. During the interview, practice clear and confident speaking. Be ready to demonstrate how you build rapport over the phone and handle objections effectively.
✨Prepare Questions for Them
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or growth opportunities. This shows that you’re engaged and serious about the position.
