At a Glance
- Tasks: Monitor alarms, coordinate response teams, and manage staff schedules in a dynamic control room.
- Company: Growing provider of security and cleaning services since 2015.
- Benefits: Competitive salary, on-site parking, 20 days holiday, and health benefits.
- Other info: Opportunity for career growth and involvement with clients on-site.
- Why this job: Be the heartbeat of operations, ensuring safety and efficiency across diverse client sites.
- Qualifications: UK work eligibility, driving license, strong communication, and organisational skills.
Location – Solihull
Salary £26,436-£30,000 dependent on experience, on-site parking, 20 days holiday allowance, Death in Service insurance, NEST pension and access to a workplace health and wellbeing service.
The Opportunity
My client who has been operating since 2015 is a growing provider of manned security and cleaning services. Their core services include Key Holding, Alarm Response, Lock and Unlocks, Mobile Patrols, Vacant Property Inspections, Manned Guarding, Site Security, Retail security, Concierge Security, Door Supervision and Event Security for a diverse client base that includes Councils, Care Homes, Schools, Academies, Universities, Gatehouses, Checkpoints, Zoos, Commercial and Residential companies.
I am currently working in partnership with them to find an Operations Controller. Based in the control room, you’ll be the nerve centre for their client sites — keeping things running smoothly, coordinating their response teams, and making sure every location has fully trained staff in place to meet contractual requirements. For the right candidate there is the opportunity to become more involved with clients on site. The shift pattern will be agreed but the working week will be over seven days.
What you will be doing:
- Monitoring alarms and dispatching our response teams promptly
- Building and managing regional rotas, including support cover
- Handling last-minute absence, sickness, and cover requests
- Approving annual leave and maintaining attendance records
- Liaising directly with clients on scheduling and last-minute requests
- Keeping databases, spreadsheets, and reporting systems up to date
- Producing daily, weekly, and monthly performance reports (KPIs)
- Supporting payroll preparation and resolving wage queries
- Making staff welfare calls
- Working closely with the Operations and Service Delivery teams
What we’re looking for:
- Right to work in the UK, with a checkable five-year work history
- A valid UK Driving License with your own vehicle
- Confident communicator, both written and verbal
- Comfortable working independently and staying calm under pressure
- Well organised, with a good eye for detail
- Competent with Microsoft Office (Excel, Word, etc.)
We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.
Operations Controller in Solihull employer: Fairford Associates
As a Senior Security Advisor, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our company offers competitive salaries, comprehensive benefits, and a collaborative culture that encourages innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment in the security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Controller in Solihull
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Fairford Associates. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Controller in Solihull
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Fairford Associates.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Fairford Associates's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Fairford Associates
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Fairford Associates.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Fairford Associates will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Fairford Associates employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
