Mobile Support Supervisor/Manager

My Hertfordshire based client are a privately owned SME who have been providing commercial cleaning and other soft FM services for over twenty years. They carry out work on various sites including offices/work spaces, residential, commercial communal areas, clinical spaces, retail spaces, theatres, museums and galleries. I am working with them to recruit a full time Mobile Support Supervisor/Manager (40 hours - flexible times based on site requirements). The role will be a combination of operational management and hands-on mobile support. The working week will be divided between providing supervisory/managerial support (three days) and providing deep cleaning support (two days). The sites are in the Midlands/East Anglia region, there may be potential stay overs when necessary to complete specialist tasks.

We are hoping to find a candidate who has plenty of experience with deep cleaning (carpets / hard floors / windows / cleaning machines) and also has some experience of supervising or management within the cleaning industry. Ideally candidates will reside within the operating area, be adaptable in line with the roles requirements and able to work both out of hours / office hours as the role requires. This is an excellent opportunity for those who may not have had the opportunity to progress up the ladder at a larger company and are looking for an opportunity within a smaller operation. Depending on the success of the candidate, there may be an opportunity at a later stage for progression to a full time manager role within the company.

Supervisor/Manager duties:

• Provide Operational Management support across client sites
• Completion of Site Audits – with both Staff/Clients via Cleanlink system – resolving any issues in a timely manner
• Manage staff timesheets / holidays via Time Management System
• Carry out site out-of-hours spot-checks
• Ensure all Health & Safety procedures are followed and encourage safe working practices on site
• Recruit new cleaning staff members as required using Cleanlink system
• Provide training and support to cleaning operatives
• Provide discipline procedures to cleaning operatives as required
• Diarise, organise, schedule, and manage a variety of tasks and delegate duties to mobile support staff members and site-based cleaning operatives
• Respond to any Client complaints and take the appropriate course of action in a timely manner to resolve issues raised
• Manage stock equipment and supplies of cleaning materials for sites through company app
• Set up / induct & train new staff / mobilise new sites as required

Mobile Support Cleaner duties:

• Provide Operational support across client sites
• Complete site-based staff holiday / sick cover cleaning as requested by Mobile Area Managers
• Complete deep cleaning to sites including Carpet Cleaning / Hard Floor Cleaning / Oven Cleaning / Window Cleaning / Jet Washing to Bin Store areas etc as requested by Mobile Area Managers
• Complete records relating to tasks performed using Cleanlink system
• Report any faulty equipment, damage, vandalism, or potential hazard to the Mobile Area Manager
• Maintain company vehicle and report any damage or defects
• Ensure all Health & Safety procedures are followed and encourage safe working practices on site
• Liaise with Mobile Area Managers / Head of Operations to ensure client KPI’s are met

To succeed in this role, you will need:

• A high energy, positive can-do attitude
• A long and established experience in the cleaning industry
• Enjoy training, administration and leading your team
• An excellent understanding of cleaning
• Be a natural hard worker who understands that leading by example is the only way
• Be organised and good at time management
• Be reliable, responsible with a flexible approach to work
• Have the ability to work as part of a team and to work independently and use your initiative
• Have excellent attention to detail and work well under pressure
• Have a knowledge of relevant health and safety legislation and safety procedures
• Have a knowledge of the use of chemicals (COSHH) and Health and Safety legislation
• Have an obligation to adhere to safe working practices
• Have excellent customer liaison skills together with a commitment to customer service
• Have a good sense of humour
• Have excellent written and verbal communication skills
• Possess a UK driving license
• Have the ability to use Microsoft 365, Cleanlink Management System, Time DNA Management System – experience preferred, but training can be provided

Salary £31,595.20 pa (£15.19 p/h), potential overtime, annual Performance bonus. A Company Vehicle, laptop, mobile phone and iPad are all provided.