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- Tasks: Manage cleaning operations across 30-40 sites, ensuring top-notch service and staff satisfaction.
- Company: Leading commercial cleaning company with a commitment to quality and customer care.
- Benefits: Competitive salary, company vehicle, commission opportunities, and bonus potential.
- Why this job: Join a fast-growing team and make a real impact in the cleaning industry.
- Qualifications: Experience in cleaning management and strong communication skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28000 - 32000 £ per year.
High Wycombe, Slough and surrounding areas
Basic salary circa £28k. Company vehicle/mileage allowance, commission opportunities, on target revenue bonus circa £2k.
Hours: 37.5 hours per week at times required to service customer sites.
Why Join? My client is a leading commercial cleaning company, committed to providing over 400 customers with an excellent cleaning service at a competitive price. Established in 1999, they provide a professional, fully comprehensive cleaning provision across Southern England in sectors that include schools, offices, medical and leisure facilities. Despite fast growth, they still care about every customer, every contract and every member of staff. They pride themselves on their attention to detail and delivery of a thorough, reliable high-quality service.
The Opportunity: Reporting to an Operations Manager, you will be responsible for the site management and smooth running of around 30–40 customer sites in and around High Wycombe, Slough and surrounding areas. This will involve the ongoing management of approximately 40-60 part-time cleaning staff, the recruitment and training of new staff where required and carrying out regular quality audits with each customer. You will be responsible for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service.
What You’ll Be Doing:
- Performing regular site audits with customers
- Maintaining regular customer contact and ensuring continuous customer satisfaction
- Ensuring highest standards of cleanliness are maintained at all customer sites
- Recruitment and management of cleaning staff
- Ensuring health and safety standards are maintained at all times
- Maintaining regular contact with site teams to ensure awareness of site-specific requirements
- Planning, facilitating and monitoring ongoing training for site operatives
- Providing feedback on performance and managing issues that may arise
- Ensuring sufficient amounts of cleaning equipment, materials and consumables on site
- Ensuring customer sites are fully manned including absence and holiday cover
- Submitting fortnightly pay-sheets and other administration such as holiday forms and payroll tasks
- Carrying out any other duties as directed by the Operations Manager
- Attending regular meetings with the Operations Manager and Operations Director at their head office
About You:
- Someone who has a "hands-on" attitude and a balance of personnel management skills and business sense, in order to ensure operational success
- Pro-active, logical and forward thinking
- Flexible on working times
- Knowledgeable of the cleaning industry
- Strong desire to succeed and promote a high level of customer service
- Self-motivated
- Excellent communication skills
- Able to take full responsibility for tasks
- Manage teams in a supportive manner
- Experience in the cleaning sector (essential)
- Experience of managing a team
- A valid UK driver’s license, satisfactory references and right to work in the UK
Contracts Manager in High Wycombe employer: Fairford Associates
Contact Detail:
Fairford Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sectors. You never know who might have a lead on a Contracts Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about customer satisfaction, think of examples from your past experiences where you’ve gone above and beyond for clients.
✨Tip Number 3
Showcase your hands-on attitude! During interviews, highlight your experience managing teams and how you’ve successfully maintained high standards in previous roles. This will resonate well with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals ready to make a difference in the cleaning industry.
We think you need these skills to ace Contracts Manager in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in managing teams and your knowledge of the cleaning industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in personnel management and customer service that align with our values.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Fairford Associates
✨Know Your Cleaning Industry
Make sure you brush up on your knowledge of the cleaning industry before the interview. Understand the latest trends, challenges, and standards in commercial cleaning. This will show that you're not just interested in the role but also passionate about the field.
✨Demonstrate Your Management Skills
Be ready to discuss your experience in managing teams, especially in a hands-on environment. Prepare examples of how you've successfully recruited, trained, and motivated staff in the past. Highlight your ability to maintain high standards and ensure customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a dissatisfied customer or managing staff shortages. Think through potential scenarios and have clear, structured responses ready to demonstrate your problem-solving skills.
✨Show Your Commitment to Customer Service
Since this role heavily focuses on customer satisfaction, be prepared to share examples of how you've gone above and beyond for clients in previous roles. Emphasise your proactive approach and how you ensure that customer needs are always met.
