Admissions & Widening Participation Associate in Sheffield, Yorkshire

Fairfield School of Business is where ambition meets opportunity. Established in 2006 and registered with the Office for Students, FSB is a fast growing and high performing higher education provider. We deliver career-focused qualifications across a range of subjects in partnership with leading UK universities. With over 200 expert staff, a strong and growing turnover, and campuses across England, including London, Birmingham, Leicester, and Sheffield, FSB combines the strength of a national organisation with a personalised, student first approach.

At FSB, we specialise in opening doors. We support students from diverse backgrounds, including those returning to education, balancing work and family commitments, or without traditional qualifications. Our flexible study options and inclusive learning environment are designed to help every student succeed. Joining FSB means being part of an organisation that is committed to transforming lives through education. We empower students with the confidence, skills, and support they need to achieve their goals and build their future.

Role Overview

We are currently seeking to appoint a Admissions & Widening Participation Associate for our Sheffield campus on a full time, permanent basis. As an Admissions & Widening Participation Associate, you will be a key point of contact for prospective students, guiding them through the admissions journey and supporting FSB's goals to expand access to higher education. This is a fast-paced, dynamic role requiring strong customer service skills, attention to detail, and the ability to manage multiple priorities.

Key Responsibilities

• Applicant Support & Customer Service: You will act as a first point of contact for prospective students, providing clear and accurate information at every stage of the admissions journey. This includes but is not limited to; delivering excellent customer service across online, phone, and in-person channels, supporting applicants through interviews and enrolment, ensuring all enquiries are handled promptly and professionally, and maintaining a positive and responsive applicant experience.
• Admissions Processing: You will manage applicant documentation, interviews, and records with a high level of accuracy and compliance. This includes but is not limited to; handling applicant documentation, conducting interviews, assisting with invigilation of assessments, updating and auditing applicant files and CRM records, liaising with colleagues on applicant progress, and scheduling any follow-up interviews.
• Engagement & Recruitment Activities: This role involves active participation in open days, campus tours, widening participation events, and recruitment fairs both on and off site. You will also contribute to applicant conversion through proactive outreach. This includes but is not limited to; representing FSB at internal and external events, delivering campus tours, supporting marketing and admissions initiatives, assisting in the planning and coordination of recruitment events, making follow-up calls to enquiries and leads, and maintaining accurate records of interactions with prospective students on internal systems.
• Administrative & Operational Support: You will contribute to the smooth running of a busy Admissions Office by handling a range of administrative duties and collaborating with internal teams to enhance workflows and overall service quality. This includes but is not limited to; handling incoming and outgoing telephone calls, updating the student management system, uploading and organizing applicant documents, liaising with academic departments, monitoring application progress, and ensuring a high level of customer service is delivered at all times.

Please note that this list is not exhaustive, and additional duties may be assigned as required to support the needs of the Admissions team and the wider organization.

Skills & Attributes

• Ability to excel in a fast-paced, target-driven environment.
• Adaptable and responsive to change.
• Excellent customer service and communication skills.
• Strong organizational and time-management ability.
• Can effectively prioritize tasks and manage a varied workload.
• High level of accuracy and attention to detail.
• Friendly, approachable, and team-oriented.
• Confident in taking ownership of applicants and tasks.
• Able to multitask and work under pressure.
• Proactive and solutions-focused mindset.

Requirements

• Essential: Bachelor's degree or equivalent, excellent customer service skills, ability to work under pressure and meet deadlines/targets, willingness to travel between FSB campuses as required, availability to support open days, enrolment periods, and events (including some evenings & weekends).
• Desirable: Experience using Microsoft Dynamics, SITS, or similar CRM/admissions systems, previous experience in higher education, admissions, or student recruitment, proven sales or applicant-conversion experience.

Job Types: Full-time, Permanent

Work Location: In person