Quality Manager

The Quality Assurance Team works with stakeholders across the College to ensure that FSB’s educational services align with sector-recognized standards and best practice in higher education, as well as other relevant professional accreditation frameworks. The work of the team is crucial to the success of the College’s partnerships with awarding bodies, as well as its standing with statutory and regulatory bodies.

The role of the Quality Manager is to provide specialist professional advice to internal and external stakeholders and managerial support to FSB’s academic quality cycle through the design, implementation and evaluation of appropriate processes, policies and regulations. The role also involves leading on strategic assignments, such as due diligence, internal quality audit and facilitation of regulatory visits.

Duties:

• To take a lead management role in the professional support for and operation of the Quality Management System.
• To manage the scheduling and professional servicing of activities relating to the Quality Assurance cycle and the Annual Quality Audit Schedule.
• To ensure that FSB’s quality procedures, policies, regulations and supporting documentation meet QAA and other external requirements (including statutory, regulatory and professional bodies) and are kept under review ensuring that they reflect sector best practice.
• To oversee appropriate approval and dissemination of revised procedures, policies and regulations and to provide specialist advice to staff and students and appropriate staff training in relation to course approval and review processes.
• To provide support and training for those in governance roles on procedural correctness and governance conventions.
• To draft and present reports and briefing papers as required, gathering, processing and evaluating management information, identifying solutions and making recommendations.
• To coordinate and lead (where directed) formal investigations on behalf of the senior management into areas of specific interest or concern.
• To operate effective liaison with FSB’s university partners and where appropriate other external providers and to coordinate and provide reports as required on those awards for both and appropriate internal committees.
• To lead specific projects in relation to the work of Quality Assurance, including contributing to business process improvement activities in relation to areas of responsibility to ensure they are effective, efficient and meet.
• To service key strategic meetings (Board Meetings).
• To support relevant external reviews, statutory returns and Professional Body events and to act as a professional ambassador for the Quality Assurance Team.
• To undertake effective document management with respect to archives, being mindful of legislation and regulations on data protection, freedom of information and intellectual property rights and maintaining standards of security and confidentiality.
• To keep up to date with HE sector developments and requirements, and to self-initiate relevant CPD activities in accordance with the company’s minimum requirement.

The Quality Manager will have:

• Experience of working with, drafting and implementing quality assurance processes and regulations within an HE setting.
• Experience of delivering staff development/training and/or presentations to a varied audience.
• Experience in developing, reviewing and implementing new administrative processes and procedures.
• Knowledge of the UK Regulatory frameworks for higher education and skills (Office for Students, ESFA, FHEQ).
• Substantial experience of building and maintaining relationships with staff at all levels and key external stakeholders.
• Demonstrable oral communication and interpersonal skills.
• Excellent written communication skills, including committee support, policy and report writing.
• Proficient in most common IT (MS Office) applications, raw data manipulation and an ability to adapt easily to new applications and products.
• A good honours degree or equivalent professional qualifications/experience.

Desirable:

• Experience of Collaborative Provision and related quality assurance.
• Experience of course approval, monitoring and review activities in an HE setting.
• Experience in leading or managing projects.
• Understanding and experience of governance frameworks in higher education settings.
• Familiarity with use of SharePoint and Office 365.

Job Types: Full-time, Permanent

Work Location: In person