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- Tasks: Guide prospective students through the admissions journey and support access to higher education.
- Company: Fairfield School of Business, a dynamic private higher education provider with multiple campuses.
- Benefits: Full-time permanent role with opportunities for professional growth and development.
- Other info: Fast-paced environment with opportunities to engage in events and outreach activities.
- Why this job: Make a real difference in students' lives by helping them access higher education.
- Qualifications: Bachelor's degree and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Fairfield School of Business (FSB), an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester, Sheffield and Luton. We provide industry-relevant qualifications in business, digital marketing, criminology, counselling and healthcare management in partnership with three leading UK universities.
We are currently seeking to appoint a Admissions & Widening Participation Associate for our Croydon campus on a full time, permanent basis. As an Admissions & Widening Participation Associate, you will be a key point of contact for prospective students, guiding them through the admissions journey and supporting FSB's goals to expand access to higher education. This is a fast-paced, dynamic role requiring strong customer service skills, attention to detail, and the ability to manage multiple priorities.
Key Responsibilities- Applicant Support & Customer Service: You will act as a first point of contact for prospective students, providing clear and accurate information at every stage of the admissions journey. This includes but is not limited to:
- Delivering excellent customer service across online, phone, and in-person channels.
- Supporting applicants through interviews and enrolment.
- Ensuring all enquiries are handled promptly and professionally.
- Maintaining a positive and responsive applicant experience.
- Handling applicant documentation, including photocopying, scanning, and verification.
- Conducting interviews.
- Assisting with invigilation of assessments.
- Updating and auditing applicant files and CRM records.
- Liaising with colleagues on applicant progress.
- Scheduling any follow-up interviews.
- Representing FSB at internal and external events.
- Delivering campus tours and providing clear, engaging information to prospective students and visitors.
- Supporting marketing and admissions initiatives.
- Assisting in the planning and coordination of recruitment events, ensuring they run smoothly and effectively.
- Making follow-up calls to enquiries and leads, providing guidance and encouraging applicants to progress with their applications.
- Maintaining accurate records of interactions with prospective students on internal systems.
- Handling incoming and outgoing telephone calls, responding to enquiries from prospective students, applicants, and stakeholders in a professional and timely manner.
- Updating the student management system with accurate notes, application progress, and relevant changes to ensure records are always up to date.
- Uploading and organizing applicant documents onto the student management system, ensuring all files are correctly labelled and stored.
- Liaising with academic departments and other internal teams to support application decisions and resolve queries.
- Maintaining accurate records and ensuring compliance with data protection and confidentiality policies.
- Monitoring application progress and following up with applicants for outstanding information or documents.
Please note that this list is not exhaustive, and additional duties may be assigned as required to support the needs of the Admissions team and the wider organization.
Skills & Attributes- Ability to excel in a fast-paced, target-driven environment.
- Adaptable and responsive to change.
- Excellent customer service and communication skills.
- Strong organizational and time-management ability.
- Can effectively prioritize tasks and manage a varied workload.
- High level of accuracy and attention to detail.
- Friendly, approachable, and team-oriented.
- Confident in taking ownership of applicants and tasks.
- Able to multitask and work under pressure.
- Proactive and solutions-focused mindset.
- Essential: Bachelor's degree or equivalent.
- Excellent customer service skills.
- Ability to work under pressure and meet deadlines/targets.
- Willingness to travel between FSB campuses as required.
- Availability to support open days, enrolment periods, and events (including some evenings & weekends).
- Desirable: Experience using Microsoft Dynamics, SITS, or similar CRM/admissions systems.
- Previous experience in higher education, admissions, or student recruitment.
- Proven sales or applicant-conversion experience.
Job Type: Full-time
Work Location: In person
Locations
Admissions & Widening Participation Associate in Croydon, Surrey employer: Fairfield School of Business
Contact Detail:
Fairfield School of Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions & Widening Participation Associate in Croydon, Surrey
✨Tip Number 1
Get to know the company inside out! Research Fairfield School of Business, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting prospective students, think of scenarios where you can demonstrate your ability to handle inquiries and provide excellent service. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Attend open days, recruitment fairs, or any events related to FSB. This not only gives you a chance to meet potential colleagues but also shows your enthusiasm for the role and the institution.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Admissions & Widening Participation Associate in Croydon, Surrey
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for education and helping students shine through. We want to see that you genuinely care about making a difference in prospective students' lives.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate applicants who can communicate effectively, just like we do with our students!
Highlight Relevant Experience: Don’t forget to showcase any previous experience in customer service or admissions roles. We love seeing how your background aligns with what we do at FSB, so make it pop in your application!
Check Your Details: Before hitting send, double-check your application for any typos or errors. Attention to detail is key in this role, and we want to see that you can present yourself professionally right from the start.
How to prepare for a job interview at Fairfield School of Business
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admissions & Widening Participation Associate role. Familiarise yourself with the key responsibilities and skills required, such as customer service and attention to detail. This will help you tailor your answers to show how you fit perfectly into the position.
✨Showcase Your Customer Service Skills
Since this role is all about guiding prospective students, be ready to share specific examples of how you've delivered excellent customer service in the past. Think of situations where you handled inquiries or resolved issues effectively, as this will demonstrate your ability to maintain a positive applicant experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you manage multiple priorities. Practice responses to questions like 'How would you handle a difficult applicant?' or 'What steps would you take to ensure accurate documentation?' This will help you think on your feet during the interview.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the admissions process, or upcoming events at FSB. Engaging with your interviewers shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.