Quality Manager in City of London

Fairfield School of Business is a fast growing and high performing higher education provider. We deliver career-focused qualifications across a range of subjects in partnership with leading UK universities. With over 200 expert staff and campuses across England, FSB combines the strength of a national organisation with a personalised, student first approach. At FSB, we specialise in opening doors and support students from diverse backgrounds.

The Quality Assurance Team works with stakeholders across the College to ensure that FSB’s educational services align with sector‑recognised standards and best practice in higher education. The role of the Quality Manager is to provide specialist professional advice to internal and external stakeholders and managerial support to FSB’s academic quality cycle through the design, implementation and evaluation of appropriate processes, policies and regulations.

The core duties of a Quality Manager are:

• To take a lead management role in the professional support for and operation of the Quality Management System.
• To manage the scheduling and professional servicing of activities relating to the Quality Assurance cycle and the Annual Quality Audit Schedule.
• To ensure that FSB’s quality procedures, policies, regulations and supporting documentation meet QAA and other external requirements and are kept under review.
• To oversee appropriate approval and dissemination of revised procedures, policies and regulations and to provide specialist advice to staff and students.
• To provide support and training for those in governance roles on procedural correctness and governance conventions.
• To draft and present reports and briefing papers as required, gathering, processing and evaluating management information.
• To coordinate and lead formal investigations on behalf of the senior management into areas of specific interest or concern.
• To operate effective liaison with FSB’s university partners and coordinate and provide reports as required.
• To lead specific projects in relation to the work of Quality Assurance.
• To service key strategic meetings (Board Meetings).
• To support relevant external reviews, statutory returns and Professional Body events.
• To undertake effective document management with respect to archives, being mindful of legislation and regulations.
• To keep up to date with HE sector developments and requirements.

The Quality Manager will have:

• Experience of working with, drafting and implementing quality assurance processes and regulations within an HE setting.
• Experience of delivering staff development/training and/or presentations to a varied audience.
• Experience in developing, reviewing and implementing new administrative processes and procedures.
• Knowledge of the UK Regulatory frameworks for higher education and skills.
• Substantial experience of building and maintaining relationships with staff at all levels and key external stakeholders.
• Demonstrable oral communication and interpersonal skills.
• Excellent written communication skills, including committee support, policy and report writing.
• Proficient in most common IT applications.
• A good honours degree or equivalent professional qualifications/experience.

Desirable:

• Experience of Collaborative Provision and related quality assurance.
• Experience of course approval, monitoring and review activities in an HE setting.
• Experience in leading or managing projects.
• Understanding and experience of governance frameworks in higher education settings.
• Familiarity with use of SharePoint and Office 365.

Job Types: Full‑time, Permanent

Work Location: In person