At a Glance
- Tasks: Handle calls and provide excellent customer service in a busy reception environment.
- Company: Join a leading primary care practice dedicated to patient care in Bath.
- Benefits: Flexible part-time hours, supportive team, and a friendly work atmosphere.
- Other info: Great opportunity for career growth in a well-maintained, relaxed environment.
- Why this job: Make a difference by helping patients and being part of a caring team.
- Qualifications: GCSEs in English and Maths; call handling experience preferred.
The predicted salary is between 11 - 16 £ per hour.
An opportunity has arisen within our reception team for a team player with a can do attitude who thrives working in a busy, demanding and ever-changing customer service environment. The majority of the work will be telephone based which requires a skill set to efficiently deal with high call volumes whilst maintaining a pleasant and caring manner. In addition, you will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors arriving at the practice. The work pattern is part time Monday to Friday and some Saturdays. Flexibility to cover additional shifts due to annual leave, training and sickness is an essential requirement of this role. Previous call centre experience is desirable.
Main duties of the job
- Ensure a professional and efficient reception service is provided to patients and other visitors
- Deal with general enquiries and explain practice procedures where required
- Make new and follow-up appointments
- Communicate test results in an accurate manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Enter patient information on to the practice clinical system as required
- Process prescriptions and deal with enquiries
- Receive payment for non-NHS services provided
- Open and distribute practice mail
- Keep waiting area tidy and ensure information is up to date
- Undertake a share of communal duties and any other additional duties appropriate to the post as requested by the Office Manager, Practice Manager or Partners
About us
FPHC currently provides Primary Health Care Services for over 14,000 registered patients. We are one of the largest primary care practices in Bath. We also have a satellite clinic providing both nursing and medical appointments at Bath Spa University. We are dedicated to providing the highest standard of care to our patients and regularly receive positive feedback. The practice is managed by four GP partners (two male and two female) and a Practice Manager and Operations Manager. The practice is supported by 6 additional salaried GPs, a clinical team of some 40 Healthcare professionals including nurses, HCAs, plus management, administrative and reception teams. There is a strong team ethos within the practice and it is very important to the partners that this is maintained and developed. The practice is a very comfortable place to work, well maintained with a good team of friendly staff. There is a relaxed atmosphere at the surgery and the environment is very pleasant to work in.
Job responsibilities
Part-time/Full time hours: Min 20 per week. Salary dependent on experience. Offers of employment subject to satisfactory references.
Person Specification
- Qualifications: Minimum GCSE grade A to C in English and Maths
- Previous Medical administration/call handling experience preferred
- Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist Call Handler in Bath employer: Fairfield Park Health Centre
Fairfield Park Health Centre is an exceptional employer, offering a dynamic work environment in the beautiful city of Bath. With a strong focus on employee development and collaboration, you will have the opportunity to lead meaningful change while working alongside dedicated professionals committed to delivering high-quality healthcare. The practice fosters a culture of innovation and support, ensuring that you can thrive both personally and professionally as you contribute to the centre's growth and sustainability.
Contact Details:
Fairfield Park Health Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Call Handler in Bath
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on FPHC. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling high call volumes and dealing with enquiries.
✨Tip Number 3
Show off your personality! When you get the chance to speak with the team, let your friendly and caring nature shine through. Remember, they’re looking for someone who fits into their positive team ethos.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the FPHC team.
We think you need these skills to ace Receptionist Call Handler in Bath
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in call handling or customer service. We love seeing how your past roles have prepared you for this busy environment, so be specific about your achievements!
Keep It Professional:While we want to see your personality, it’s also important to maintain a professional tone. Use clear language and check for any typos or errors before hitting send. A polished application shows us you care!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Fairfield Park Health Centre
✨Know the Practice Inside Out
Before your interview, take some time to research the practice. Familiarise yourself with their services, values, and any recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Call Handling Skills
Since the role involves high call volumes, be prepared to discuss your previous experience in call handling. Think of specific examples where you managed difficult calls or maintained a positive attitude under pressure. This will demonstrate your ability to thrive in a busy environment.
✨Emphasise Teamwork and Flexibility
The practice values a strong team ethos, so highlight your ability to work well with others. Share examples of how you've collaborated with colleagues in the past and be ready to discuss your flexibility regarding shifts and additional duties. This shows you're a team player who can adapt to changing needs.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask at the end. Inquire about the team dynamics, training opportunities, or how they handle busy periods. This not only shows your interest but also helps you gauge if the practice is the right fit for you.
