Practice Business Manager in Bath

Fairfield ParkHealth Centre is looking for an ambitious, capable Practice Business Manager tolead our business and operational functions at a genuinely exciting time forthe practice. We're in the middle of some real, positive change: modernisingour pay structure, sharpening up our systems, and preparing confidently for ournext CQC inspection. We need someone with the drive and the know-how to helplead that change, and to build a thriving practice.

This isn't acaretaking role. You'll set direction, shape how we work, and lead a smallmanagement team to deliver it, working hand in hand with our GP partners toturn strategic priorities into practical progress on the ground.

Main duties of the job

You'll leadbusiness planning and performance, take charge of HR across the practice,modernise our systems and processes, work with our Finance Manager on financialsystems and business development, own our CQC inspection readiness, andrepresent the practice with the PCN, ICB, and other partners. The full list ofresponsibilities is set out in the Job Description below.

About us

Fairfield ParkHealth Centre is a busy, friendly GP practice in Bath, caring for around 14,500patients with a team of 50 great people across clinical and non-clinical roles.The practice is currently working through a period of positive organisational development,including a pay structure review, CQC inspection readiness, and a renewed focuson staff wellbeing following a practice-wide listening exercise. You'll bejoining at a moment where the groundwork for real change has already been laid,and what we need now is someone to lead it forward.

Job responsibilities

The PracticeBusiness Manager provides overall business leadership for Fairfield Park HealthCentre: setting direction, developing the practice's systems and processes,leading its people functions, and building a financially sustainable practicefor the long term. The role leads a small management team and works closelywith the GP partners to translate strategic priorities into practical delivery.

The role carriesparticular responsibility for continuing the practice's CQC inspectionreadiness work, embedding the pay structure changes, and supporting thepractice as a whole through a demanding period of transformation, all with acompassionate approach to people management.

Leadership, Business Planning andSystems Development

• Provide overall leadership of business planning,including monitoring practice performance against QOF, enhanced services, andother contractual and national requirements.
• Lead the ongoing development of practice systemsand processes, ensuring they are modern, efficient, and fit for purpose.
• Lead and support the practice's management team,delegating operational and specialist delivery while retaining oversight ofstandards and outcomes.
• Ensure all practice systems are used effectivelyto support safe patient care and good informationmanagement.

People and HR Management

• Provide overall HR leadership across thepractice, working closely with the team on day-to-day matters.
• Develop modern, fit-for-purpose HR policies andprocesses, reflecting current legislation and good practice.
• Apply practice HR policies consistently andfairly.
• Lead recruitment and induction across thepractice.
• Maintain a compassionate approach to staffissues, addressing concerns early, directly, and positively.

Finance and BusinessSustainability

• Work with the Finance Manager to modernisefinancial systems and processes, and to develop robust annual budgets.
• Provide regular financial reporting and analysisto partners to support decision-making.
• Support implementation of the new pay bandingstructure.
• Lead on business development, identifyingfunding streams, enhanced services, and efficiencies that build the practice'sfinancial sustainability for the long term.

Compliance, Quality and CQCReadiness

• Hold overall responsibility for CQC inspectionreadiness.
• Ensure the practice meets its obligations underhealth and safety, safeguarding, information governance, and employment law.
• Lead on incident reporting, significant eventanalysis, and complaints handling.
• Keep practice policies under regular review andensure staff are aware of and trained on them.

Strategic and Partnership Support

• Work closely with the partners to implement thepractice's action plan and priorities.
• Provide accurate, timely information andrecommendations to support partner decision-making.
• Represent the practice in dealings with the PCN,ICB, and other external and system wide stakeholders.
• Support a positive, open working culture acrossthe practice, in keeping with the practice's approach to people management.

Working Relationships

• The PracticeBusiness Manager reports to the GP partners, and leads the practice'smanagement team.

Person Specification

Skills and Attributes

• Clear, confident communicator, able to work well with GPs, clinical staff, and non-clinical teams alike.
• Sound, practical judgement, able to prioritise across competing operational demands.
• A genuinely compassionate and fair approach to managing people, comfortable addressing issues directly.
• Well organised, with strong attention to detail, particularly in relation to compliance and financial matters.
• Resilient and calm under pressure, with the confidence to lead a team through a period of change.
• IT literate, with the ability to learn practice-specific systems such as SystmOne.

Experience

• Experience in an operational management role, ideally within primary care, the wider NHS, or another regulated care setting.
• Experience of line managing staff, including handling HR issues fairly and confidently.
• Experience of budget management and financial reporting.
• Direct experience of CQC inspection processes and evidence preparation.

Qualifications

• Good general education, including numeracy and literacy to a standard that supports financial and written reporting.
• Masters-level qualification in business, management, or leadership, or equivalent significant experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceCompetitive with bonus options