Senior Operations Manager in England

Venue: Fairfield Halls

Geographical Location: Croydon, London

Salary: £46,786 per annum

Hours: 40 hours per week

Contract Type: Permanent

The role:

BH Live is recruiting for a Senior Operations Manager to join our onsite Senior Leadership Team, to lead a team and oversee the daily operations at Fairfield Halls. We operate Fairfield Halls in partnership with Croydon Council, and the venue includes the 809-seat Ashcroft Theatre, the world-class 1,802-seat Concert Hall, and The Recreational, a 750-capacity standing live music venue. Additional studio space is available in the adjoining Community Cube. As well as entertainment and shows, Fairfield Halls remains a popular venue for hosting orchestral and theatrical rehearsals, filming, recordings, conferences, exhibitions, and hospitality events. More recently, the venue has welcomed more than 36,000 visitors attending conferences and business events and hosted more than 190 cultural ticketed events.

This position is responsible for managing various functions, including Hospitality Operations, Event Operations, and Ticketing. Reporting directly to the General Manager, the Senior Operations Manager will collaborate on venue delivery and business development.

If you have worked in a similar environment, know the importance of providing an excellent customer experience and are great at leading and managing people, we would love to hear from you.

You will:

• Lead and manage our operations team including recruitment, onboarding and performance management.
• Oversee compliance checks and ensure completion.
• Ensure the smooth handover of events and lead on the logistical planning to make sure events are delivered successfully.
• Manage the day-to-day venue operation of Fairfield Halls ensuring guest experience is priority.

To be successful you will need:

• Experience of leading a successful team and delivering operations within a similar venue.
• Be able to manage multiple projects and prioritise your work to ensure successful delivery.
• Experience of ensuring teams deliver great customer service.
• A good knowledge of health and safety, event related compliance and industry legislation.

Due to the nature of our business, you will be required to work unsociable hours that will include weekends, evenings and bank holidays.

We offer:

• Onsite parking
• Training and development opportunities
• Health cash plan
• Employee Assistance Programme
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:

• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

To apply:

All applications are to be made via the BH Live Careers site. The full job description for the role can be found on the BH Live Careers site. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.