Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create engaging content strategies and design user-focused experiences for various product interactions.
- Company: Join a dynamic team in London, committed to enhancing user experiences through innovative content design.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth and development.
- Why this job: Be part of a collaborative culture that values empathy and creativity in solving user challenges.
- Qualifications: 6+ years in UX writing or content design; strong portfolio showcasing your expertise is essential.
- Other info: This role is not about content marketing; it's focused on user experience and storytelling.
The predicted salary is between 43200 - 72000 £ per year.
Role Location: London, UK (Hybrid 2/3 days a week), 12 months FTE
We are looking for a motivated and experienced senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design.
You should be:
- Passionate about finding the right content solutions to meet users' needs using research, data, and empathy.
- Have extensive experience of bringing clarity, consistency and usability to the overall product experience.
Main Responsibilities:
- Designing thoughtful, intuitive and accessible content solutions for a range of product use cases and interactions - from onboarding and in-app education to transactional flows and push notifications.
- Applying solid information architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale.
- Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience.
- Partnering across product and research teams using human-centred design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve content bugs across the portfolio.
- Applying a holistic, customer-focused approach to creating a cohesive content strategy for our loyalty programme across all product areas.
- Using both qualitative and quantitative insights and business analytics to drive content insights and solutions.
- Partnering across teams to improve the accessibility, inclusion, readability, and translatability of product content.
- Having strong facilitation and presentation skills to clearly and confidently communicate decision-making rationale to team members and stakeholders.
- Being able to influence, persuade and negotiate with stakeholders to design the best experiences that meet traveller and business needs.
Experience Required:
- Have a bachelor's degree in a related technical field; or equivalent related professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modelling, information architecture, content planning and sourcing, conversational design, and storytelling (This is not a content marketing role).
- A portfolio of work that demonstrates your skills as a design thinker and honed UX writer with 6+ years of experience as a Content Designer, UX writer or Content Strategist.
- Ability to audit, analyse, structure, create, and design content independently in compelling user-focused product experiences using established frameworks.
- Strong skills in confidently presenting compelling rationale and narratives behind content strategies and decisions to peers, partners, and stakeholders - such as Legal, Marketing, Security, Product, and top leadership.
- Expertise in persuasion and negotiation with stakeholders to create optimal experiences that balance both traveller satisfaction and business objectives.
- Can apply human-centred design (HCD) practices to product experiences.
- Take a thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.
- Have experience of solving complicated content problems for users and can develop content solutions across systems and brands.
- Have a portfolio of work that demonstrates your skills - we are especially interested in seeing examples of work you have done for Android and iOS apps.
Senior Content Designer/UX Writer employer: Fairfield Consultancy Services Ltd
Contact Detail:
Fairfield Consultancy Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Content Designer/UX Writer
✨Tip Number 1
Familiarise yourself with human-centred design principles. Understanding how to apply these methods will not only enhance your portfolio but also demonstrate your commitment to creating user-focused content solutions.
✨Tip Number 2
Showcase your experience with content audits and analysis in your discussions. Be prepared to talk about specific projects where you improved user experience through data-driven insights, as this aligns closely with our needs.
✨Tip Number 3
Prepare examples of your work that highlight your storytelling abilities within UX writing. We love seeing how candidates blend narrative with functionality, especially in mobile app contexts.
✨Tip Number 4
Practice your presentation skills. Being able to clearly articulate your design decisions and the rationale behind them is crucial for influencing stakeholders and ensuring alignment across teams.
We think you need these skills to ace Senior Content Designer/UX Writer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in UX writing and content design. Focus on specific projects where you've developed content strategies or improved user experiences, especially for mobile apps.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user-centred design and storytelling. Mention how your skills align with the responsibilities outlined in the job description, and provide examples of how you've successfully tackled content challenges in the past.
Showcase Your Portfolio: Include a link to your portfolio that demonstrates your work as a Content Designer or UX Writer. Highlight projects that showcase your ability to create intuitive and accessible content solutions, particularly for Android and iOS apps.
Use Data-Driven Insights: When discussing your experience, emphasise how you've used qualitative and quantitative insights to inform your content strategies. This will show your ability to blend research with creativity, which is crucial for this role.
How to prepare for a job interview at Fairfield Consultancy Services Ltd
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your best work as a Content Designer or UX Writer. Focus on projects that demonstrate your ability to blend storytelling with UX writing, especially for mobile apps, as this is particularly relevant for the role.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios where you've had to solve complex content problems. Prepare examples that showcase your thought process, use of data, and how you applied human-centred design principles to create effective content solutions.
✨Understand the Company’s Product
Research StudySmarter's products and understand their user base. Be ready to discuss how you would approach content design for their specific needs, demonstrating your ability to create intuitive and accessible content solutions.
✨Practice Your Presentation Skills
Since strong presentation skills are crucial for this role, practice articulating your design decisions clearly and confidently. Be prepared to explain the rationale behind your content strategies and how they align with both user needs and business objectives.
